ICTQual Level 3 Award in Mental Health First Aid in the Workplace

This qualification is a regulated Level 3 award designed to develop workplace mental health awareness and first aid response skills aligned with recognised mental health first aid principles.

• Level 3 regulated qualification

• Workplace-focused mental health first aid training

• Skills-based and scenario-led learning

• Suitable for employees and managers

• Enhances wellbeing and safeguarding culture

• Supports professional and personal development

The ICTQual Level 3 Award in Mental Health First Aid in the Workplace is designed to equip learners with the essential understanding required to identify and respond appropriately to signs of mental ill health in colleagues and workplace environments. It aligns with established mental health first aid principles that focus on early recognition, support, and referral to professional services.

• Understanding mental health first aid principles in workplace settings

• Recognising signs and symptoms of common mental health conditions

• Responding appropriately to individuals in distress

• Providing initial support and reassurance

• Signposting to professional mental health services

• Promoting a positive workplace wellbeing culture

This course develops the knowledge and practical skills needed to support mental health in workplace environments effectively.

• Understand the principles and importance of mental health first aid

• Recognise early signs of mental ill health in colleagues

• Respond appropriately to mental health crises and distress

• Provide initial support and active listening techniques

• Understand workplace stress and contributing factors

• Signpost individuals to appropriate professional help

This qualification is designed for individuals who want to support mental wellbeing in workplace or organisational settings.

• Workplace employees across all sectors

• Managers and supervisors responsible for staff wellbeing

• HR and human resource professionals

• Health and safety officers and coordinators

• Team leaders and operational staff

• Community and support organisation staff

There are no formal academic prerequisites for this qualification, but learners should have basic communication skills and an interest in supporting mental health in workplace environments.

• Minimum age requirement (typically 16+ depending on provider)

• Basic English literacy and communication skills

Assessment is designed to evaluate both theoretical understanding and practical application of mental health first aid principles.

• Multiple-choice written examination

• Scenario-based assessment

• Practical participation in training activities

• Tutor observation of learner engagement

This qualification provides progression into further study and professional roles in mental health and workplace wellbeing support.

• Level 4 mental health or wellbeing qualifications

• Health and safety or safeguarding qualifications

• Supervisory or management development pathways

• Roles in HR, wellbeing, or employee support services