ProQual Level 3 Certificate in Healthcare and Social Care Support Skills

1. Recognize different types of abuse including physical, sexual, emotional, financial, and institutional abuse
2. Identify signs and symptoms of abuse and factors increasing vulnerability
3. Respond appropriately to suspected or alleged abuse and preserve evidence
4. Understand national policies, local systems, and agency roles in safeguarding
5. Reduce likelihood of abuse through person-centered values and accessible complaints procedures

1. Identify reasons why people communicate and how effective communication affects work
2. Meet individual communication and language needs, wishes, and preferences
3. Demonstrate communication methods reducing barriers and confirming understanding
4. Apply principles of confidentiality in day-to-day communication

1. Define duty of care and describe how it affects work role
2. Describe dilemmas arising between duty of care and individual rights
3. Access support and advice for resolving duty of care dilemmas
4. Respond to complaints following agreed procedures

1. Explain differences between working and personal relationships
2. Describe importance of adhering to agreed scope of job role
3. Work in partnership with others and resolve conflicts constructively
4. Access support and advice about partnership working

1. Identify legislation relating to recording, storage, and sharing of information
2. Maintain records that are up-to-date, complete, accurate, and legible
3. Follow agreed ways of working for recording, storing, and sharing information

1. Identify differences between bacteria, viruses, fungi, and parasites
2. Describe common illnesses caused by micro-organisms and what infection means
3. Explain conditions needed for micro-organism growth and transmission routes
4. Identify poor practices leading to infection spread and key infection risk factors

1. Explain employee and employer roles and responsibilities in infection prevention
2. Outline current legislation and regulatory standards for infection control
3. Demonstrate correct use of personal protective equipment
4. Describe key principles of good personal hygiene and hand washing techniques

1. Describe procedures for cleaning, decontamination, and waste disposal
2. Explain importance of following health and safety procedures
3. Apply knowledge of different waste types and disposal requirements

1. Explain what is meant by dementia and key brain functions affected
2. Outline medical and social models of dementia
3. List most common causes of dementia and their signs and symptoms
4. Describe how individuals experience dementia depending on age, type, and ability level

1. Support individuals to plan and prepare food and drinks reflecting preferences
2. Provide support to enable individuals to consume food and drink
3. Support individuals to clear away after eating and drinking
4. Monitor individuals during eating and drinking and report concerns

1. Encourage individuals to communicate personal care needs and preferences
2. Provide support for toilet use, personal hygiene, and personal appearance
3. Use protective equipment and hygiene techniques minimizing infection risk
4. Monitor and report on support for personal care

1. Outline anatomy and physiology relevant to moving and positioning
2. Describe legislation and agreed ways of working affecting moving and handling
3. Minimize risks before moving and carry out preparatory checks
4. Move and position individuals using agreed techniques avoiding pain or discomfort

1. Identify current legislation and guidelines for medication administration
2. Describe own responsibilities working under qualified health professional direction
3. Explain medication label information, administration routes, and equipment types
4. Obtain specimens, prepare medication, and contribute to administration safely

1. Identify different specimen types and tests carried out
2. Prepare individuals and obtain specimens using correct containers and procedures
3. Demonstrate appropriate tests for specimens and report results correctly
4. Apply health and safety measures and infection control precautions

1. Confirm individual identity, obtain valid consent, and maintain privacy
2. Apply infection control precautions and respond to individual questions
3. Prepare individuals for healthcare activities ensuring optimal positioning

1. Identify treatments and physical measurements undertaken by individuals
2. Support individuals to prepare equipment and understand correct techniques
3. Assist individuals to carry out procedures promoting active participation
4. Monitor accuracy, timing, and outcomes reporting adverse reactions

1. Explain how health conditions affect mobility and benefits of maintaining mobility
2. Agree mobility activities, remove hazards, and check equipment safety
3. Support individuals to use mobility appliances correctly and safely
4. Observe and record mobility activities reporting progress and problems

1. Identify therapy session types and describe their benefits
2. Prepare environment, materials, and equipment for therapy sessions
3. Provide support during sessions promoting active participation
4. Carry out and record agreed observations contributing to session review

1. Explain how continence difficulties affect self-esteem and daily activities
2. Support individuals to understand lifestyle effects on continence
3. Support use of continence equipment respecting dignity and privacy
4. Monitor continence and report on support provided

1. Explain importance of pressure area care and factors affecting skin integrity
2. Carry out agreed pressure area care procedures
3. Monitor skin condition and report changes

1. Describe food safety hazards and safe food handling practices
2. Follow food safety requirements when storing, preparing, and serving food
3. Monitor food safety and report concerns

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1. Explain standard precautions for medical equipment provision and monitoring
2. Describe how to avoid compromising sterile field and handle contaminated items
3. Obtain, prepare, and position medical devices following local protocols
4. Monitor and count surgical instruments, swabs, and sharps with appropriate person

1. Outline how sterile fields are maintained and sterilization processes used
2. Check equipment, instruments, and soft packs for damage and suitability
3. Check instrument trays before and after use confirming specified contents
4. Dispose of single-use equipment and collect items for decontamination

1. Explain how national guidelines inform personal protective equipment selection
2. Describe aseptic environment, sterile field, and importance of reporting contamination
3. Select and wear personal protective equipment following infection control procedures
4. Identify and maintain sterile field following theatre etiquette and protocols

1. Identify procedures for monitoring environment during clinical activities
2. Operate equipment consistent with manufacturer's instructions and safety requirements
3. Monitor and maintain environmental conditions and replenish resources as required
4. Clean fixed and reusable resources after use disposing of waste appropriately

1. Describe own role in standard infection control precautions and health and safety
2. Identify waste types and explain use of waste containers and color-coded bags
3. Handle and transport waste containers safely avoiding contamination or injury
4. Segregate and store waste in designated lockable areas following protocols

1. Outline own role in infection prevention and health and safety regulations
2. Identify how to separate and bag different types of soiled linen
3. Remove linen avoiding shaking, contact with surfaces, and patient belongings
4. Remove and dispose of personal protective equipment carrying out hand hygiene

1. Explain organizational policies for preparing and dressing for work
2. Check cleanliness, suitability, and fit of personal protective equipment
3. Wear personal protective equipment in designated areas according to role and procedures
4. Remove and dispose of personal protective equipment minimizing cross-infection

1. Confirm individual identity matches prescription maintaining confidentiality
2. Establish whether individual has used medication before or takes other medications
3. Issue medicines or products matching prescriptions with all relevant devices
4. Provide information on storage and maintenance of prescribed items

1. Accurately identify pharmaceutical stock requirements and place orders
2. Process orders correctly and report problems to appropriate person
3. Maintain all documentation and check progress of outstanding orders

1. Confirm stock matches requirements and issue correctly
2. Maintain records and complete documentation following standard operating procedures
3. Work within limits of own authority

1. Prepare environment, equipment, ingredients, and self for assembly or manufacture
2. Assist with preparation and processing following batch sheets and process checks
3. Complete assembly process ensuring equipment cleaned and waste disposed correctly
4. Work according to standard operating procedures and health and safety requirements

1. Follow health and safety and COSHH procedures in workplace
2. Prepare work area wearing appropriate clothing and dealing with contamination
3. Prepare and complete documentation and labels for products
4. Select and prepare raw materials, consumables, and equipment

1. Generate worksheets and select correct starting materials
2. Prepare environment monitoring environmental parameters
3. Prepare aseptic products following standard operating procedures
4. Complete assembly process and maintain documentation

1. Describe anatomy and physiology of upper gastrointestinal system
2. Prepare equipment and materials for aspiration and removal of naso-gastric tubes
3. Carry out naso-gastric procedures as directed observing individual throughout
4. Assess aspirate for changes, measure and record volume, and update records

1. Confirm individual identity, gain consent, and maintain privacy and dignity
2. Apply infection control precautions and implement health and safety measures
3. Carry out personal hygiene activities following care plan
4. Record and report outcomes of activities

1. Outline how speech sounds are produced and factors influencing language development
2. Describe how speech and language disorders affect communication and learning
3. Carry out therapeutic activities using methods detailed in care plan
4. Provide support to relevant others enabling skill development

1. Identify roles and responsibilities in planning and evaluating learning activities
2. Work with therapist to identify learning styles, needs, and expected outcomes
3. Plan learning activities offering constructive suggestions on improvements
4. Evaluate strengths and areas for development offering suggestions for improvement

1. Identify information needed by practitioner prior to and during activities
2. Carry out tasks as required by practitioner, care plan, and own scope of practice
3. Communicate information to team members while maintaining confidentiality
4. Make records as directed in line with local policy

1. Explain procedures for discharging individuals to carers
2. Inform individuals of discharge decisions and arrangements
3. Make arrangements for transport and escort in line with local procedures
4. Advise receiving carer of discharge and transmit information following protocols

1. Obtain and clarify potential side effects and advice to give to individual
2. Communicate information sensitively to personal beliefs and preferences
3. Confirm individual's understanding of general and after care information

1. Identify responsibilities of paediatric first aider and minimize infection risk
2. Demonstrate scene survey, primary survey, and when to call for help
3. Place infant and child into appropriate recovery position
4. Administer CPR to unresponsive infant and child using appropriate techniques
5. Treat infant and child who is choking and manage airway obstruction
6. Control minor and major external bleeding and recognize shock

1. Explain how person-centered approach affects all aspects of social care work
2. Work with individuals and others to find out individual's history, preferences, and needs
3. Support individuals to make informed choices about care and support
4. Encourage active participation in all aspects of support

1. Explain person-centered assessment process and why informed consent is important
2. Support individual to prepare for and participate in assessment
3. Contribute to planning, implementation, and review of care supporting individual preferences
4. Record and report on process in line with legal and organizational requirements

1. Reflect on practice to improve ways of working
2. Demonstrate ability to evaluate own knowledge, performance, and understanding
3. Agree and use personal development plan prioritizing learning needs
4. Evaluate how learning activities have affected practice

1. Understand reasons why people communicate and factors affecting communication
2. Meet communication and language needs of individuals using preferred methods
3. Overcome barriers to communication and access extra support when needed
4. Apply principles and practices relating to confidentiality

1. Explain models of disability and effects of discrimination
2. Work in inclusive ways promoting equality and supporting diversity
3. Access information, advice, and support about diversity, equality, and inclusion

1. Explain duty of care and how it contributes to safe practice
2. Address dilemmas between duty of care and individual rights
3. Deal with complaints constructively and access support

1. Identify legislation, policies, and procedures affecting health and safety
2. Carry out own responsibilities for health and safety monitoring risk
3. Support others to understand and follow safe practices
4. Maintain health and safety records and investigate incidents

1. Explain legal requirements and codes of practice for handling information
2. Implement good practice in recording, storing, and sharing information
3. Support others to understand secure handling of information

1. Describe common types of medication, their effects, and possible adverse reactions
2. Prepare to administer medication ensuring individual understanding and consent
3. Administer medication using routes and methods specified in care plan
4. Monitor individual during and after medication administration recording outcomes

1. Prepare individual and environment for venous blood sampling
2. Obtain venous blood samples using agreed techniques
3. Store and transport samples following health and safety requirements
4. Monitor individual during and after procedure reporting adverse reactions

1. Prepare individual and environment for capillary blood sampling
2. Obtain capillary blood samples using appropriate techniques
3. Test samples and record results following procedures
4. Report results outside normal range and monitor individual for adverse reactions

1. Prepare individual and environment for ECG procedure
2. Position electrodes according to standard procedures
3. Perform ECG recording and produce trace for interpretation
4. Monitor individual throughout procedure and report concerns

1. Prepare individual and environment for physiological measurements
2. Take measurements including temperature, pulse, respiration, and blood pressure
3. Record and report measurements and identify abnormal readings
4. Maintain equipment and follow infection control procedures

1. Describe anatomy and physiology relevant to urethral catheterization
2. Prepare individual and environment for catheterization procedure
3. Insert urethral catheter using aseptic technique
4. Monitor individual during and after procedure securing catheter appropriately

1. Explain importance of catheter care and infection prevention
2. Support individuals with urethral catheters maintaining dignity
3. Empty and change catheter bags following procedures
4. Monitor individual for complications and report concerns

1. Describe anatomy and physiology of vascular system
2. Prepare individual and equipment for intravenous cannulation
3. Insert intravenous cannula using aseptic technique
4. Secure cannula and monitor individual for complications

1. Prepare individual, equipment, and environment for intravenous infusion
2. Set up and commence intravenous infusion following prescription
3. Monitor infusion progress and individual for adverse reactions
4. Maintain accurate fluid balance records

1. Assess wounds and identify appropriate treatment and dressing types
2. Prepare individual and environment for wound treatment
3. Apply treatments and dressings using aseptic technique
4. Monitor healing progress and report concerns

1. Describe types of wound drains and their purposes
2. Monitor and maintain wound drains following procedures
3. Empty and measure drainage recording volume and appearance
4. Recognize complications and report concerns

1. Prepare individual and environment for wound drain removal
2. Remove wound drain using appropriate technique
3. Monitor individual after removal and provide appropriate care
4. Document procedure and report outcomes

1. Identify types of wound closure materials and when to remove them
2. Prepare individual and environment for removal procedure
3. Remove wound closure materials using appropriate technique
4. Monitor wound after removal and report healing progress

1. Describe types of stomas and principles of stoma care
2. Support individuals to manage their stoma maintaining dignity
3. Change stoma appliances using appropriate techniques
4. Monitor stoma and surrounding skin reporting concerns

1. Explain what dysphagia is and its causes and effects
2. Support individuals to eat and drink safely using recommended techniques
3. Recognize signs of aspiration and choking responding appropriately
4. Work with speech and language therapist and dietitian

1. Assist in monitoring individual's ability to swallow safely
2. Record observations and report to appropriate practitioners
3. Contribute to reviewing and modifying dysphagia management plans

1. Describe types of enteral feeding and their indications
2. Prepare individual and equipment for enteral feeding
3. Administer enteral feed following procedures
4. Monitor individual during and after feeding

1. Describe anatomy and physiology relevant to nasogastric tube insertion
2. Prepare individual and equipment for tube insertion
3. Insert and position nasogastric tube confirming placement
4. Secure tube and provide individual with information and support

1. Understand how multiple conditions affect individuals and their support needs
2. Adapt support approaches to meet complex needs
3. Work in partnership with individual, families, and professionals
4. Monitor and review support identifying need for changes

1. Explain medical and social models of disability
2. Describe effects of attitudes and assumptions about disability
3. Promote positive attitudes toward disability

1. Describe different types of physical disability and their causes
2. Explain effects of physical disability on individuals
3. Identify support available for individuals with physical disabilities

1. Identify roles of professionals supporting individuals with physical disability
2. Establish effective working relationships with professionals
3. Contribute to reviews and planning processes

1. Describe barriers individuals with learning disabilities face accessing healthcare
2. Support individuals to access healthcare services
3. Communicate healthcare information in accessible formats
4. Advocate for individual's healthcare needs

1. Identify legislation promoting human rights and inclusion of individuals with learning disabilities
2. Explain medical and social models of disability
3. Describe historical context of services for individuals with learning disabilities
4. Explain meaning of advocacy, empowerment, and active participation

1. Explain what is meant by autistic spectrum conditions
2. Describe how autistic spectrum conditions affect individuals
3. Identify person-centered approaches to supporting individuals
4. Support individuals to develop skills and access opportunities

1. Explain theories and research about autism
2. Describe characteristics associated with autistic spectrum conditions
3. Explain how to provide support that respects individual needs and preferences

1. Explain different views on mental well-being and mental health
2. Explain impact of mental ill-health on individuals and others
3. Explain approaches to promoting mental well-being and mental health

1. Describe different types of mental health problems
2. Explain signs and indicators of mental health problems
3. Explain impact of mental health problems on individuals and others

1. Prepare to support development of support groups
2. Support individuals to develop support groups addressing identified needs
3. Support individuals to manage and run support groups
4. Evaluate support group with participants identifying improvements

1. Identify types of surgical instruments and their uses
2. Prepare surgical instrument sets for procedures
3. Provide instruments to surgical team during procedures
4. Maintain sterile field and count instruments throughout procedure

1. Prepare individual for operative and invasive procedures
2. Position individual according to surgical requirements
3. Support surgical team with preparation activities
4. Maintain individual's dignity and safety throughout

1. Prepare environment, equipment, and individual for perioperative care
2. Provide support during perioperative procedures
3. Monitor individual throughout perioperative care
4. Complete documentation and handover information

1. Prepare anaesthetic equipment and environment for procedures
2. Assist anaesthetist with pre-operative preparation
3. Monitor individual during anaesthesia and recovery
4. Provide post-operative care and support

1. Assess individual's mobility and transfer needs
2. Transfer and position individuals safely using appropriate equipment
3. Maintain individual's dignity and comfort during transfers
4. Monitor individual following transfers

1. Explain importance of fluid balance monitoring
2. Measure and record fluid intake and output accurately
3. Identify abnormal fluid balance and report concerns
4. Maintain accurate documentation

1. Prepare equipment for cell salvage blood collection
2. Operate equipment during surgical procedures
3. Monitor cell salvage process and troubleshoot problems
4. Complete documentation and maintain equipment

1. Check and prepare cell salvage equipment before procedures
2. Ensure equipment is functioning correctly
3. Maintain sterile field and infection control

1. Process collected blood using cell salvage equipment
2. Monitor processing parameters
3. Complete intraoperative cell salvage blood process
4. Maintain accurate records

1. Identify types of dressings and drains used in perioperative care
2. Prepare and apply dressings and drains following procedures
3. Maintain aseptic technique throughout procedure
4. Monitor and secure dressings and drains

1. Identify types of specimens collected during procedures
2. Receive and handle specimens maintaining sterility
3. Label and document specimens correctly
4. Prepare specimens for transport to laboratory

1. Describe expected pattern of children and young people's development
2. Explain factors affecting development and how to recognize developmental delay
3. Explain how play and activities promote development

1. Assess child or young person's development
2. Promote development through planned activities
3. Evaluate effectiveness of planned activities

1. Identify different types of transitions children and young people experience
2. Explain how to support children and young people experiencing transitions
3. Evaluate effectiveness of support provided

1. Explain importance of positive relationships
2. Demonstrate skills and approaches for building positive relationships
3. Support children and young people experiencing difficulties

1. Plan activities promoting babies' and young children's development
2. Implement activities and interactions supporting development
3. Reflect on own practice identifying areas for improvement

1. Plan care for babies and young children
2. Provide physical care and meet nutritional needs
3. Monitor babies and young children identifying concerns

1. Explain roles and responsibilities of team members
2. Work effectively as multidisciplinary team member
3. Contribute to reviewing and improving team working

1. Explain importance of partnership working with families
2. Establish and maintain partnership working with families
3. Support families to participate in planning and review processes

1. Explain importance of partnership working across agencies
2. Establish and maintain effective working relationships
3. Contribute to joint working practices and protocols

1. Identify sources of support for professional development
2. Agree personal development plan with appropriate people
3. Demonstrate commitment to improving own practice

1. Plan and prepare presentations for target audiences
2. Deliver presentations using appropriate methods
3. Evaluate effectiveness of presentations

1. Prepare to deliver training through demonstration and instruction
2. Deliver training sessions demonstrating skills
3. Review effectiveness of training delivery

1. Understand specific requirements of disabled children and young people
2. Provide support meeting individual needs
3. Work in partnership with families and professionals
4. Monitor and review support

1. Explain importance of health and well-being education
2. Support children and young people to understand health and well-being
3. Promote healthy lifestyles and positive choices

1. Assess babies' and families' needs
2. Develop individualized care plans with families
3. Implement and review care plans

1. Explain effects of poverty and disadvantage on children and young people
2. Identify support available for vulnerable children and families

1. Identify barriers to accessing education, training, or employment
2. Support individuals to overcome barriers
3. Support individuals to participate in education, training, or employment opportunities