ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer
This Level 4 award equips professionals to train others in non-clinical conflict resolution, covering conflict dynamics, communication, mediation, training delivery, assessment, ethics, and professional development.
Course Features
This ICTQual AB Level 4 Award is a focused 5-day train-the-trainer qualification for professionals who need to design, deliver, assess, and improve conflict resolution training in non-clinical settings.
- ICTQual AB Level 4 Award qualification
- 5-day training programme
- 10 mandatory study units
- Designed for non-clinical conflict resolution training
- Assessment conducted through Approved Training Centres
- MCQ-based assessment with a minimum 75% pass requirement
About This Course
The ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer is designed to equip learners with the knowledge, skills, and confidence required to train others in effective conflict resolution techniques within non-clinical environments. The course covers conflict dynamics, communication strategies, mediation and negotiation techniques, and the role of trainers in creating safer, more collaborative workplaces and communities.
Develop the ability to deliver conflict resolution training in non-clinical settings
Understand the role and responsibilities of a conflict resolution trainer
Strengthen communication, mediation, negotiation, and de-escalation skills
Design engaging training programmes for diverse learner groups
Assess learner performance and provide constructive feedback
Support safer, more respectful, and collaborative organisational cultures
What You'll Learn
Learners will develop the knowledge and practical training skills required to understand conflict, facilitate resolution, deliver effective learning, assess participant progress, and maintain ethical professional practice.
Understand the role and responsibilities of conflict resolution trainers in non-clinical settings
Analyse the nature, sources, triggers, and escalation patterns of conflict
Apply active listening, empathetic communication, assertiveness, and non-verbal communication skills
Use mediation, negotiation, facilitation, neutrality, and impartiality techniques to support resolution
Design and deliver conflict resolution training programmes for diverse audiences and contexts
Assess learning, provide feedback, develop training resources, and plan continuous professional development
Who Should Attend?
This course is intended for professionals who manage workplace relationships, resolve conflict, deliver training, or wish to become certified trainers in conflict resolution within non-clinical organisational or community settings.
Human resources professionals
Managers, supervisors, and team leaders
Trainers, facilitators, and learning and development staff
Educators and community engagement professionals
Professionals responsible for workplace relationships or conflict management
Individuals seeking to become certified conflict resolution trainers
Course Content
Explore the comprehensive ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer course content designed to help you master the material through structured modules and lessons.
Introduction to Conflict Resolution Training
Fundamentals of Conflict Dynamics
Communication Skills for Conflict Resolution
Mediation and Negotiation Techniques
Training Design and Delivery
Assessing Learning and Providing Feedback
Ethical and Legal Considerations in Conflict Resolution Training
Practical Application and Role-Playing Exercises
Developing Training Resources and Materials
Continuous Professional Development and Growth
Course Requirements
Learners should have the maturity, educational background, communication ability, and digital literacy required to participate in Level 4 training and complete the required assessment activities.
Learners must be at least 16 years old and should have a minimum high school diploma or equivalent
Learners should have good English proficiency, basic digital literacy, and preferably prior experience in conflict resolution or related roles such as HR, management, team leadership, or education
Assessments
Assessment is mandatory and conducted through Approved Training Centres to evaluate learners’ understanding of the course content and their ability to apply conflict resolution training concepts in practical situations.
Quizzes consisting of 100 multiple-choice questions
Assessment of understanding of course material
Assessment of the ability to apply concepts in practical situations
Minimum 75% score required to pass
Progression
Successful completion of this qualification supports career and professional development opportunities in conflict resolution training, HR, leadership, workplace mediation, organisational development, and training coordination.
Conflict Resolution Trainer
HR and Employee Relations Specialist
Team Leader, Supervisor, or Workshop Facilitator
Organisational Consultant, Training and Development Coordinator, or Independent Consultant
Apply Now For This Course
Fill out the application form below to enroll in ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer. Our team will review your application and contact you shortly with enrollment details.
