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  4. ProQual Level 2 Certificate in Healthcare and Social Care Support Skills
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ProQual Level 2 Certificate in Healthcare and Social Care Support Skills

ProQual Level 2 Certificate in Healthcare and Social Care Support Skills

This RQF-accredited qualification equips learners with essential knowledge and practical skills to work competently in healthcare and social care support roles across diverse settings.

  • Course Features
  • About This Course
  • What You'll Learn
  • Who Should Attend
  • Entry Requirements
  • Curriculum
  • Assessments
  • Progression

Course Features

This Ofqual-regulated qualification provides comprehensive preparation for healthcare and social care support roles through workplace-based assessment and flexible unit selection.

  • Ofqual-regulated RQF Level 2 qualification (600/6802/4)

  • Flexible unit selection from Level 2, 3, and 4 options

  • Total qualification time of 140 hours with 100 guided learning hours

  • Minimum 13 credits required (8 from Level 2 units)

  • Internally assessed and externally quality assured

  • Suitable for workers in community, care home, and healthcare settings

About This Course

The ProQual Level 2 Certificate in Healthcare and Social Care Support Skills is designed for individuals working in diverse healthcare and social care environments where they undertake a changing range or limited number of tasks. The qualification is ideal for workers in community or care home settings whose job roles may not require a full Healthcare and Social Care Diploma but who must demonstrate competence and skills to industry standards. This qualification has been approved by the Welsh Government for use in Wales and by CCEA for use in Northern Ireland, and is accredited onto the Regulated Qualifications Framework (RQF).

  • Flexible unit selection aligned to workplace requirements and job roles

  • Workplace-based assessment demonstrating practical competence

  • Comprehensive coverage of healthcare and social care support skills

  • Pathway to Level 3 qualifications and career advancement

  • Recognition across England, Wales, and Northern Ireland

  • Suitable for both new entrants and existing workers seeking formal recognition

What You'll Learn

The learning outcomes vary according to the specific units selected, but generally learners will develop comprehensive knowledge and practical skills across core healthcare and social care support functions aligned to their workplace roles.

  • Implement person-centred approaches that respect individual dignity, rights, and preferences

  • Apply safeguarding principles to recognize and respond to abuse or unsafe practices

  • Support individuals with personal care, hygiene, mobility, and activities of daily living

  • Assist with medication administration and healthcare procedures under appropriate supervision

  • Maintain infection prevention and control standards including use of personal protective equipment

  • Communicate effectively with individuals, families, and multidisciplinary healthcare teams

Who Should Attend

This qualification is designed for individuals working or seeking to work in healthcare and social care support roles across a wide range of settings and service types.

  • Healthcare assistants in community, primary care, and acute health environments

  • Care support workers in adult residential settings and care homes

  • Support workers in domiciliary services, supported living, or day services

  • Community-based support workers and home care assistants

  • Individuals starting employment in the healthcare or social care industry

  • Existing workers seeking formal recognition of competence and skills

Entry Requirements

There are no formal entry requirements for this qualification, making it accessible to individuals from all backgrounds who wish to work in healthcare and social care support roles.

  • No specific educational qualifications required for enrolment

  • Basic literacy and numeracy skills beneficial for completing assessments and coursework

Curriculum

  1. Understand person-centred approaches for care and support including person-centred values and risk-taking
  2. Work in a person-centred way by finding out individual history, preferences, wishes and needs
  3. Establish consent when providing care or support and explain importance of consent
  4. Encourage active participation and identify possible barriers to participation
  5. Support individual's right to make choices using agreed risk assessment processes
  6. Promote individuals' well-being by supporting identity and self-esteem

  1. Recognize signs of abuse including physical, sexual, emotional, financial, institutional, self-neglect, and neglect by others
  2. Respond to suspected or alleged abuse and preserve evidence appropriately
  3. Understand national and local context of safeguarding and protection from abuse
  4. Reduce likelihood of abuse through person-centred values, active participation, and promoting choice and rights
  5. Recognize and report unsafe practices that may affect individual well-being

  1. Know current legislation, guidelines and policies relevant to medication administration
  2. Understand own role in assisting with medication administration under qualified health professional direction
  3. Understand requirements and procedures for medication administration including labeling, routes, equipment, and standard precautions
  4. Ensure patient safety by confirming identity and medication against prescription
  5. Prepare for medication administration by obtaining consent, applying infection control, and selecting correct medication
  6. Assist in medication administration using correct technique at prescribed time while monitoring individual
  7. Contribute to management of medications and administration records accurately and securely

  1. Know safety measures specific to undertaking personal hygiene including legislation, health and safety guidance, and aseptic techniques
  2. Know anatomy and physiology of skin, nose, mouth, eyes, and ears relevant to cleansing
  3. Prepare to undertake personal hygiene activities by confirming identity, gaining consent, and preparing resources
  4. Undertake personal hygiene activities implementing health and safety measures and maintaining privacy and dignity
  5. Record and report outcome of activity in line with local policy

  1. Know current legislation, national guidelines, policies, and protocols related to supporting individuals with speech and language disorders
  2. Know factors affecting individuals' ability to communicate including speech sound production and language development stages
  3. Understand how therapeutic programmes and activities support and enhance communication
  4. Prepare to support individuals during agreed therapeutic activities by providing communication model and gaining consent
  5. Support implementation of agreed therapeutic programmes using appropriate methods, motivators, and stimulation levels
  6. Provide encouragement to promote communication skills and support relevant others to develop skills

  1. Understand how to perform non-scrubbed circulating role in line with policies, protocols and good practice
  2. Know how medical devices are used for surgical interventions including purpose, function, and potential hazards
  3. Work with medical devices and equipment for clinical procedures applying infection control and health and safety measures
  4. Obtain, prepare, position, use, care for and store medical devices and equipment in line with protocols
  5. Monitor and count surgical instruments, swabs and sharps with appropriate person
  6. Maintain tracking and traceability requirements for sterile items

  1. Understand national and local policy and protocol relating to minimizing risk of spreading infection
  2. Know how to transport and store waste containers in line with policy and protocol
  3. Handle and transport waste containers safely using personal protective clothing
  4. Store healthcare waste in line with local policy by segregating waste in lockable area
  5. Minimise risk of infection after transporting and storing healthcare waste through proper cleaning and hand hygiene

  1. Confirm identity of individual and maintain confidentiality at all times
  2. Identify whether individual is taking other medication and refer to appropriate person if needed
  3. Issue prescribed items by confirming medicine matches prescription and providing all relevant devices
  4. Operate within limitations of job role by confirming issuing is within own responsibility
  5. Comply with current legislation, policy, good practice, and ethical standards including Standard Operating Procedures

  1. Prepare environment, equipment, ingredients and self prior to assembly or manufacture
  2. Assist with preparation and processing of medicinal products following batch sheet using correct process
  3. Complete assembly and manufacturing process by dismantling, cleaning, and decontaminating equipment
  4. Operate within limitations of job role by reporting defects and unusual events
  5. Comply with standard operating procedures, health and safety, and environmental monitoring policies

  1. Follow health and safety procedures in workplace including SOPs and COSHH procedures
  2. Assist in preparation of work area by wearing appropriate clothing and dealing with contamination
  3. Assist in preparation and completion of documentation and labels for product
  4. Select and prepare raw materials for preparation of product ensuring materials are fit for purpose
  5. Work within limitations of job role and refer to appropriate person when necessary

  1. Understand health care procedures likely to be undertaken by individuals including treatments and physical measurements
  2. Prepare to support individuals by establishing own role, promoting safe storage, and supporting understanding of techniques
  3. Support individuals to carry out health care procedures promoting active participation and safe disposal
  4. Monitor health care procedures undertaken by individuals including accuracy, timing, and outcomes

  1. Understand benefits of therapy sessions and different types individuals may participate in
  2. Prepare for therapy sessions by establishing own responsibilities and preparing environment, materials, and equipment
  3. Provide support in therapy sessions following therapist's directions and promoting active participation
  4. Observe and record therapy sessions carrying out agreed observations
  5. Contribute to review of therapy sessions to identify issues, progress, and agree changes

  1. Understand procedures for discharging individuals to carer including legislation, policies, and protocols
  2. Prepare individuals for discharge by informing of decisions and explaining discharge arrangements
  3. Contribute to discharge of individuals to carers by arranging transport, advising receiving carer, and updating records
  4. Maintain confidentiality in accordance with national and local policies and procedures

  1. Understand role of paediatric first aider including responsibilities and infection minimization
  2. Assess emergency situation and act safely and effectively by conducting scene and primary surveys
  3. Provide first aid for infant and child who is unresponsive and breathing normally
  4. Provide first aid for infant and child who is unresponsive and not breathing normally including CPR
  5. Provide first aid for infant and child who has foreign body airway obstruction
  6. Provide first aid to infant and child who is wounded and bleeding
  7. Know how to provide first aid to infant and child who is suffering from shock

  1. Understand why communication is important in work setting including different reasons people communicate
  2. Meet communication and language needs, wishes and preferences of individuals
  3. Reduce barriers to communication in different ways and check communication has been understood
  4. Apply principles and practices relating to confidentiality at work in day to day communication

  1. Work with individuals to identify their needs and preferences in relation to personal care
  2. Provide support for personal care safely using protective equipment and hygiene techniques
  3. Support individuals to use toilet facilities in ways that respect dignity
  4. Support individuals to maintain personal hygiene ensuring comfort and promoting active participation
  5. Support individuals to manage personal appearance respecting dignity and promoting active participation
  6. Monitor and report on support for personal care seeking feedback and recording progress

  1. Understand importance of following health and safety requirements when using medical devices
  2. Check and handle medical devices in perioperative environment according to health and safety procedures
  3. Check integrity of instrument trays before and after use to confirm specified items
  4. Dispose of used items and equipment safely in line with local policies and protocols

  1. Understand causes of infection including differences between bacteria, viruses, fungi and parasites
  2. Understand transmission of infection including conditions for growth of micro-organisms and ways infective agents enter body

  1. Prepare, monitor and maintain suitable working environments using appropriate clothing and cleaning
  2. Complete documentation accurately including generating worksheets and allocating batch numbers
  3. Prepare starting materials for preparation of aseptic products ensuring materials are fit for purpose
  4. Comply with current legislation, policy, good practice, and professional codes
  5. Operate within limitations of job role and report problems to appropriate person

  1. Understand implications of duty of care including how it affects own work role
  2. Understand support available for addressing dilemmas that may arise about duty of care
  3. Know how to respond to complaints and identify main points of agreed procedures

  1. Understand importance of mobility and effects that reduced mobility may have on individual's well-being
  2. Prepare for mobility activities by agreeing activities, removing hazards, and checking equipment safety
  3. Support individuals to keep mobile by promoting active participation and assisting with mobility appliances
  4. Observe, record and report on activities to support mobility including monitoring changes and responses

  1. Understand techniques and resources involved in planning presentations including aims and objectives
  2. Assist others to plan presentations by identifying aims, gathering resources, and preparing equipment

  1. Accurately order stock by identifying pharmaceutical stock requirements and placing orders
  2. Process orders by requesting checks and reporting problems to appropriate person
  3. Complete ordering process by maintaining documentation and checking progress of outstanding orders
  4. Comply with current legislation, policy, good practice, and ethical standards
  5. Operate within limitations of job role and report problems to appropriate person

  1. Understand what dementia is including key functions of brain affected by dementia
  2. Understand key features of theoretical models of dementia including medical and social models
  3. Know most common types of dementia and their causes including signs, symptoms, and risk factors
  4. Understand factors relating to individual's experience of dementia depending on age, type, and level of ability

  1. Understand anatomy and physiology in relation to moving and positioning individuals
  2. Understand legislation and agreed ways of working when moving and positioning individuals
  3. Minimise risk before moving and positioning by accessing risk assessments and preparing environment
  4. Prepare individuals before moving and positioning through effective communication and obtaining consent
  5. Move and position individual using agreed technique while encouraging active participation
  6. Know when to seek advice from and/or involve others when moving and positioning individual

  1. Understand factors that affect management of continence including effects on self-esteem and health
  2. Support individuals to manage their own continence by encouraging expression of preferences
  3. Support use of equipment to manage continence respecting dignity and privacy
  4. Support continence safely by identifying risks and maintaining personal hygiene
  5. Monitor and report on support for managing continence using agreed processes

  1. Understand need for secure handling of information in health and social care settings
  2. Know how to access support for handling information
  3. Handle information in accordance with agreed ways of working by keeping accurate records

  1. Understand working relationships in health and social care
  2. Work in ways that are agreed with employer by adhering to agreed scope of job role
  3. Work in partnership with others and identify skills and approaches for resolving conflicts

  1. Understand processes involved in obtaining and testing specimens from individuals
  2. Prepare to obtain specimens from individuals by confirming identity and obtaining consent
  3. Obtain specimens from individuals providing correct container or collecting specimen
  4. Test specimens using appropriate tests and health and safety measures
  5. Report on outcomes of test of specimens and communicate results in accordance with agreed ways
  6. Understand relevant legislation, policy and good practice in relation to obtaining, carrying, testing and storing specimens

  1. Understand current legislation, policy and good practice related to preparation of individuals for healthcare activities
  2. Prepare individuals for healthcare activities by confirming identity, obtaining consent, and providing support
  3. Record and report healthcare activities in line with national and local policy

  1. Know about current legislation, national guidelines, policies, protocols and good practice
  2. Understand adult learning styles and how they inform planning and evaluating learning activities
  3. Understand roles and responsibilities in planning, implementing and evaluating learning activities
  4. Assist in planning learning activities by working with therapist to identify learning styles and needs
  5. Evaluate learning activities by exploring strengths and areas for development

  1. Know about current legislation, national guidelines, policies, protocols and good practice
  2. Assist practitioner in carrying out health care activities by identifying information needed and confirming identity
  3. Carry out tasks as required by practitioner, care plan and own scope of practice
  4. Communicate information to other team members while maintaining confidentiality

  1. Understand guidelines to be followed in relation to infection prevention and control
  2. Know how to remove linen for collection and disposal whilst minimising risk of infection
  3. Prepare to remove used linen in way that minimises risk of spreading infection
  4. Remove used linen while reducing risk of infection by avoiding shaking and checking for belongings
  5. Minimise risk of infection after removing used linen through proper hand hygiene

  1. Understand discharge and post discharge information needs of individuals
  2. Inform individuals of discharge arrangements by obtaining information and communicating sensitively

  1. Understand legislation and policies that support human rights and inclusion of individuals with learning disabilities
  2. Understand nature and characteristics of learning disability including medical and social models
  3. Understand historical context of learning disability and types of services provided over time
  4. Understand basic principles and practice of advocacy, empowerment and active participation
  5. Understand how views and attitudes impact on lives of individuals with learning disabilities
  6. Know how to promote communication with individuals with learning disabilities

  1. Understand legislation, local policy and protocol in relation to dressing for work in health care setting
  2. Select and use personal protective equipment in health care setting checking cleanliness, suitability and fit

  1. Know procedures for monitoring and maintaining environment and resources
  2. Operate equipment monitoring that it is safe for use and following manufacturer's instructions
  3. Monitor and maintain environment and resources ensuring conditions are at required levels
  4. Clean resources in own work area identifying levels of cleanliness required

  1. Understand how to follow safe procedures when preparing and dressing for scrubbed clinical roles
  2. Know how to work within own sphere of competence
  3. Understand how to dress for scrubbed clinical roles including infection control procedures
  4. Work within scrubbed clinical roles by selecting and wearing personal protective equipment
  5. Identify and maintain sterile field by following theatre etiquette and protocols

  1. Understand how to care for individuals with naso-gastric tubes in line with current legislation and good practice
  2. Know anatomy and physiology of upper gastrointestinal system and relevance to naso-gastric procedures
  3. Prepare to carry out naso-gastric procedures by applying infection control and preparing resources
  4. Support individuals undergoing naso-gastric procedures by carrying out procedures as directed
  5. Observe individual throughout activity and assess naso-gastric aspirate for changes

  1. Understand roles and responsibilities in prevention and control of infections
  2. Understand legislation and policies relating to prevention and control of infections
  3. Understand systems and procedures relating to prevention and control of infections
  4. Understand importance of risk assessment in relation to prevention and control of infections
  5. Understand importance of using Personal Protective Equipment in prevention and control of infections
  6. Understand importance of good personal hygiene in prevention and control of infections

  1. Identify individual's needs by dealing with individuals promptly and responding to communication
  2. Provide information which meets requirements of individual in format they can understand
  3. Resolve individual's issues and concerns by assessing action required and taking appropriate steps
  4. Comply with organisational standard operating procedures, policies and procedures
  5. Work within limitations of job role by referring individual to appropriate person when necessary

  1. Explain importance of own role and how it contributes to team performance
  2. Use feedback to improve personal team performance
  3. Manage time and commitments effectively by fulfilling commitments within agreed timescales
  4. Establish effective working relationships with all members of team
  5. Comply with organisational, national and European legislation including equality and diversity requirements

  1. Understand what is required for competence in own work role
  2. Reflect on own work activities as important way to develop knowledge, skills and practice
  3. Agree personal development plan by identifying sources of support and contributing to drawing up plan
  4. Develop own knowledge, skills and understanding showing how learning activities have improved competence

  1. Understand causes and effects of distress including common causes and signs
  2. Prepare to support individuals who are experiencing distress by accessing information and advice
  3. Support individuals through periods of distress by communicating empathy and reassurance
  4. Support individuals to reduce distress by encouraging expression of thoughts and feelings
  5. Record and report on individual's distress and support provided

  1. Understand healthcare activities in order to support individuals including anatomy, physiology, and equipment
  2. Prepare individuals to undergo healthcare activities by confirming identity, gaining consent, and explaining procedure
  3. Support individuals undergoing healthcare activities by informing, reassuring, and applying infection control
  4. Support individuals following healthcare activities by providing facilities for recovery and monitoring for ill effects

  1. Understand current legislation, national guidelines, policies, protocols and good practice
  2. Understand blood transfusion issues in relation to intraoperative cell salvage
  3. Understand rationale for use of intraoperative cell salvage including indications and contraindications
  4. Understand how decision to proceed with intraoperative cell salvage blood processing is made
  5. Understand rationale for swab washing in relation to intraoperative cell salvage blood
  6. Understand role and function of equipment used for intraoperative cell salvage blood processing
  7. Prepare equipment for intraoperative cell salvage blood processing applying infection control

  1. Understand how to prepare and apply dressings and drains in perioperative environment
  2. Know anatomy and physiology relevant to preparing and applying dressings and drains
  3. Prepare to assist with application of dressings and drains by confirming identity and gaining consent
  4. Assist with application of dressings and drains by applying infection control and health and safety measures
  5. Record and report on application of dressings and drains in line with local policy

  1. Understand principles that underpin support for independence in tasks of daily living
  2. Prepare to provide support for independence in tasks of daily living
  3. Support individual to plan how they will carry out tasks of daily living
  4. Support individual to achieve the best possible level of independence in tasks of daily living
  5. Provide feedback on support for independence in tasks of daily living

  1. Understand learning and development activities in which individuals may participate
  2. Prepare to support individuals to participate in learning and development activities
  3. Support individuals to participate in learning and development activities
  4. Observe and record learning and development activities

  1. Understand benefits and patterns of sleep including factors affecting sleep
  2. Prepare environment and resources for individuals to sleep
  3. Support individuals to get ready for sleep in ways that respect individual preferences
  4. Support individual to rest or sleep and observe for changes that may affect sleep

  1. Understand factors that affect eating and drinking including personal beliefs, values, and allergies
  2. Prepare to provide support for eating and drinking
  3. Provide support to individuals to eat and drink in ways that promote active participation
  4. Monitor and report on support for eating and drinking

  1. Understand agreed pressure area care including anatomy and physiology of skin
  2. Prepare to undertake agreed pressure area care
  3. Undertake agreed pressure area care using appropriate equipment and techniques
  4. Monitor and report on pressure area care

  1. Understand food safety requirements when providing food and drink
  2. Meet food safety requirements when storing, preparing and serving food and drink
  3. Maintain cleanliness of food preparation and service areas

  1. Understand theories of grief and loss related to death, dying and bereavement
  2. Understand factors that affect responses to grief, loss and bereavement
  3. Understand how loss and grief may affect individual's ability to cope with everyday life
  4. Understand roles and responsibilities in supporting individuals through loss and grief

  1. Understand legislation, policy and local guidelines relating to end of life care
  2. Understand how to support individuals through their end of life experience
  3. Understand care planning in end of life care
  4. Understand approaches to symptom management in end of life care
  5. Understand how to support individual's comfort and well-being in end of life care
  6. Understand care after death

  1. Understand importance of service improvement in health sector
  2. Understand roles and responsibilities in relation to service improvement
  3. Know how to identify areas for improvement and implement changes
  4. Know how to evaluate effectiveness of service improvements

  1. Understand role of emergency first aider
  2. Assess emergency situation and act safely and effectively
  3. Provide first aid for unresponsive casualty who is breathing normally
  4. Provide first aid for unresponsive casualty who is not breathing normally
  5. Provide first aid for casualty who has foreign body airway obstruction
  6. Provide first aid to casualty who is wounded and bleeding
  7. Know how to provide first aid to casualty who is in shock

Assessments

Assessment is internally conducted and verified by approved centre staff, with external quality assurance provided by ProQual verifiers to ensure consistent standards across all delivery centres.

  • Internally assessed by qualified centre assessors

  • Internal quality assurance verification by centre staff

  • External quality assurance by ProQual verifiers

  • Evidence including assignments, projects, reports, worksheets, portfolios, oral questioning, and candidate test papers

Progression

Upon successful completion, learners can progress to a range of entry-level positions in healthcare and social care or advance to higher-level qualifications for specialized roles and increased responsibilities.

  • Healthcare assistant roles in NHS, private hospitals, and community settings

  • Care assistant positions in residential care homes and nursing facilities

  • Support worker roles in domiciliary care and supported living services

  • Progression to Level 3 qualifications in healthcare and social care support

Application Form

Apply Now For This Course

An adviser will review your eligibility for ProQual Level 2 Certificate in Healthcare and Social Care Support Skills and reply within 1–2 working days.

We use this information only to respond to your enquiry. Read the privacy policy for details.

  • LevelLevelLevel 2
  • Awarding bodyAwarding BodyProQual
  • LessonsLessons264
  • CertificationCertificationYes
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