ProQual Level 2 Diploma in Healthcare and Social Care Support Skills
This RQF-regulated diploma develops essential competencies for frontline healthcare and social care workers, covering person-centred care, safeguarding, infection control, communication, and clinical support skills across diverse care environments.
This qualification equips learners with comprehensive knowledge and practical skills required for healthcare and social care support work across residential, community, and hospital settings.
Ofqual-regulated qualification on the Regulated Qualifications Framework (RQF)
Flexible unit structure with over 170 units across Levels 2, 3, and 4
Minimum 37 credits required for completion with tailored pathway options
Approved for use in England, Wales, and Northern Ireland
No formal entry requirements making it accessible to new entrants
Internally assessed and externally quality-assured by ProQual verifiers
About This Course
The ProQual Level 2 Diploma in Healthcare and Social Care Support Skills is designed for individuals working or seeking employment in a wide range of healthcare and social care environments. This comprehensive qualification provides the necessary knowledge and practical competencies to undertake a changing range or limited number of healthcare and social care tasks safely and effectively. It is suitable for those who are just starting employment in the sector or those already working as social care assistants, healthcare support workers, or care workers seeking formal recognition of their skills.
Total qualification time of 350 hours with guided learning hours ranging from 24 to 136
Regulated by Ofqual with qualification number 600/6803/6
Assessment through internally set and marked assignments, portfolios, and workplace observations
No specific educational qualifications required for entry to the programme
Suitable for learners aged 16 and above working in paid or voluntary roles
Enables progression to Level 3 qualifications and advanced care worker roles
What You'll Learn
Upon successful completion of the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills, learners will have developed comprehensive knowledge and practical competencies across core and specialist areas of health and social care.
Implement person-centred approaches that respect individual dignity, choices, and autonomy in care delivery
Apply safeguarding principles to recognise, respond to, and report signs of abuse and unsafe practices
Demonstrate infection prevention and control procedures including hand hygiene, PPE use, and environmental cleaning
Communicate effectively with individuals, families, and multidisciplinary care teams using appropriate methods
Provide personal care support maintaining privacy, dignity, and promoting independence in daily living activities
Assist with medication administration, health monitoring, specimen collection, and clinical procedures under supervision
Who Should Attend
This qualification is designed for individuals working or seeking to work in frontline healthcare and social care support roles across diverse settings including residential care homes, hospitals, community care services, and specialist facilities.
Care assistants and support workers in adult residential and nursing care settings
Healthcare support workers and healthcare assistants in community, primary care, and acute hospital environments
Domiciliary care workers providing care and support in individuals' own homes
Support workers in supported living, day services, and respite care facilities
Individuals seeking career entry or progression in the healthcare and social care sector
Those returning to the workforce after a career break and wishing to update their knowledge and skills
Entry Requirements
The ProQual Level 2 Diploma in Healthcare and Social Care Support Skills has no formal entry requirements, making it accessible to individuals from all backgrounds who are committed to working in the healthcare and social care sector.
Minimum age requirement of 16 years old (some centres may require learners to be 18+)
Good command of English language for understanding course materials, care plans, and effective communication
Curriculum
Define person-centred values and their importance in care delivery
Work in ways that embed person-centred values in daily practice
Establish consent when providing care or support to individuals
Encourage active participation and support individuals' right to make choices
Promote individuals' well-being through person-centred approaches
Recognise signs and symptoms of different types of abuse including physical, sexual, emotional, financial, and neglect
Respond appropriately to suspected or alleged abuse following organisational procedures
Understand national and local safeguarding policies and the roles of different agencies
Reduce the likelihood of abuse through person-centred working and active participation
Recognise and report unsafe practices that may affect individuals' well-being
Understand current legislation and organisational policies for medication administration
Work under the direction of qualified health professionals when assisting with medication
Prepare equipment and confirm individual identity before medication administration
Contribute to administering medication using correct technique and at prescribed times
Complete accurate records and maintain security of medication throughout the process
Understand anatomy and physiology of skin, nose, mouth, eyes, and ears relevant to personal hygiene
Apply standard precautions for infection control during personal hygiene activities
Prepare the environment, equipment, and self before commencing personal hygiene procedures
Carry out personal hygiene activities in accordance with care plans maintaining privacy and dignity
Record and report outcomes of personal hygiene activities to the care team
Understand factors affecting individuals' ability to communicate including speech sound production and language development
Identify how speech and language disorders affect communication and learning abilities
Prepare to support individuals during therapeutic activities using appropriate communication models
Carry out therapeutic activities as directed within individual care plans
Provide support to relevant others to develop skills for use with individuals in functional settings
Understand standard precautions and local policies for perioperative procedures and medical equipment provision
Know the purpose, function, and potential hazards of medical devices used in surgical interventions
Obtain, prepare, and position medical devices and equipment according to local policies
Monitor and count surgical instruments, swabs, and sharps with appropriate personnel
Maintain tracking and traceability requirements for sterile items throughout procedures
Understand national and local policies relating to infection control and hazardous waste regulations
Identify different types of waste and appropriate containers or colour-coded bags for each type
Handle and transport waste containers safely avoiding contamination or injury to self and others
Store healthcare waste in designated segregated and lockable areas according to protocols
Clean equipment, remove PPE, and perform hand hygiene after handling waste
Confirm individual's identity matches the prescription and maintain confidentiality throughout
Establish whether individuals are taking other medications either prescribed or non-prescribed
Issue medicines or products that correctly match prescriptions with all relevant devices or items
Provide information on storage and maintenance of prescribed items to individuals
Complete all relevant records accurately in accordance with standard operating procedures
Prepare the environment, equipment, ingredients, and self using correct gowning procedures
Assist with preparation of products in accordance with batch sheets using correct processes
Undertake process checks, take quality samples, pack and label products appropriately
Complete all documentation accurately including reconciliation calculations for products and labels
Clean, decontaminate, and store equipment correctly after manufacturing processes
Ensure appropriate protective clothing is worn and environmental areas are cleaned using correct materials
Confirm correct worksheets, batch numbers, expiry dates, and labels for products
Select correct materials, consumables, and equipment in sufficient quantities to prepare products
Ensure first checks are carried out by appropriate persons before transfer to work areas
Monitor and record environmental parameters during preparation activities
Understand treatments and physical measurements likely to be undertaken by individuals
Establish own role in supporting individuals and promote safe storage of supplies
Support individuals to prepare equipment and understand correct techniques for procedures
Assist individuals to carry out healthcare procedures in ways that promote active participation
Monitor accuracy, timing, and outcomes of procedures and report adverse reactions
Identify different types of therapy sessions and their benefits for individuals
Prepare the environment, materials, equipment, and self for therapy sessions following instructions
Provide support during therapy sessions taking account of therapist's directions and individual preferences
Promote active participation of individuals and overcome fears or concerns about sessions
Carry out agreed observations and record them as required for review
Understand current legislation, policies, and procedures for discharging individuals to carers
Inform individuals of discharge decisions and explain discharge arrangements sensitively
Check that individuals understand the arrangements that have been made for their discharge
Make arrangements for transport and escorts and advise receiving carers of discharge
Update discharge records and maintain confidentiality throughout the process
Understand the responsibilities of a paediatric first aider including minimising infection risk
Assess emergency situations and demonstrate how to conduct scene and primary surveys
Place infants and children into appropriate recovery positions and monitor continuously
Administer CPR to unresponsive infants and children not breathing normally
Treat infants and children who are choking using appropriate procedures
Manage infants and children who are wounded, bleeding, or suffering from shock
Understand why communication is important in work settings and its effect on work quality
Find out individuals' communication and language needs, wishes, and preferences
Demonstrate communication methods that meet individuals' needs and reduce barriers to communication
Check that communication has been understood and identify sources of support for effective communication
Apply principles and practices relating to confidentiality in day-to-day communication
Encourage individuals to communicate needs, preferences, and personal beliefs affecting personal care
Establish the level and type of support individuals need for personal care activities
Use protective equipment, clothing, and hygiene techniques to minimise risk of infection
Provide support for individuals to use toilet facilities in ways that respect dignity
Support individuals to carry out personal hygiene activities maintaining comfort and promoting active participation
Monitor personal care functions and seek feedback on how well support meets needs
Understand importance of following health and safety requirements when using medical devices
Check equipment, instruments, and soft pack items for signs of damage before use
Use packs in strict rotation and store them in agreed locations
Check instrument trays before and after use to confirm they contain specified items
Dispose of single-use equipment and collect items for decontamination according to protocols
Identify differences between bacteria, viruses, fungi, and parasites and infections they cause
Describe what is meant by infection, colonisation, systemic infection, and localised infection
Explain conditions needed for growth of micro-organisms and ways infective agents enter the body
Identify common sources of infection and how infective agents can be transmitted
Identify key factors that make infection more likely to occur and poor practices that spread infection
Prepare, monitor, and maintain suitable working environments wearing appropriate clothing
Generate worksheets according to local guidelines and complete documentation accurately
Select correct starting materials and consumables for products recording relevant information
Disinfect starting materials and consumables for transfer to clean rooms
Work within relevant standard operating procedures including health and safety and COSHH procedures
Define the term duty of care and describe how it affects own work role
Describe dilemmas that may arise between duty of care and individuals' rights
Explain where to get additional support and advice about resolving such dilemmas
Describe how to respond to complaints and identify main points of agreed procedures
Define mobility and explain how different health conditions may affect and be affected by mobility
Agree mobility activities with individuals and remove or minimise hazards in the environment
Check suitability of individuals' clothing and footwear and safety of mobility equipment
Promote active participation during mobility activities and assist individuals to use appliances correctly
Observe individuals during mobility activities and record and report on progress
Understand techniques and resources involved in planning presentations in healthcare settings
Explain importance of developing aims and objectives for presentations and their impact on delivery
Identify range of materials and equipment which can be used in presentations
Help others to identify aims and objectives and gather resources for presentations
Assist others to prepare and organise equipment, materials, and venues for presentations
Accurately identify pharmaceutical stock requirements and place orders for identified stock
Confirm orders are correct and apply knowledge of differences between branded and generic drugs
Request checks on orders when required and correctly process orders
Maintain all documentation appropriately and check progress of outstanding orders
Demonstrate working in accordance with standard operating procedures at all times
Explain what is meant by dementia and describe key functions of the brain affected
Outline medical and social models of dementia and explain why dementia should be viewed as disability
List most common causes of dementia and describe their likely signs and symptoms
Outline risk factors and identify prevalence rates for different types of dementia
Describe how different individuals may experience living with dementia depending on age, type, and ability
Outline anatomy and physiology of human body in relation to correct moving and positioning
Describe how legislation and agreed ways of working affect moving and positioning practices
Access risk assessment documentation and carry out preparatory checks using care plans
Demonstrate effective communication with individuals and obtain valid consent for planned activities
Follow care plans to position individuals using agreed techniques avoiding undue pain or discomfort
Use equipment to maintain individuals in appropriate positions and encourage active participation
Explain how difficulties with continence can affect individuals' self-esteem, health, and daily activities
Support individuals to understand effects of lifestyle on continence and access additional guidance
Access information about continence equipment and agree preferred times and places for use
Support individuals to use continence equipment respecting dignity, privacy, and promoting participation
Encourage individuals to maintain personal hygiene and use protective equipment to minimise risks
Monitor continence and record and report on support for managing continence
Identify legislation relating to recording, storage, and sharing of information in health and social care
Explain importance of secure systems for recording and storing information in care settings
Describe how to access guidance, information, and advice about handling information
Keep records that are up-to-date, complete, accurate, and legible following agreed ways of working
Follow agreed ways of working for recording, storing, and sharing information
Explain how working relationships differ from personal relationships in health and social care
Describe different working relationships in health and social care settings
Describe why it is important to adhere to agreed scope of the job role
Access full and up-to-date details of agreed ways of working and implement them
Explain importance of working in partnership with others and demonstrate ways to improve partnership working
Identify skills and approaches needed for resolving conflicts and access support about partnership working
Identify different types of specimens and tests and investigations that may be carried out
Confirm individuals' identity, obtain valid consent, and maintain privacy and dignity
Identify aspects of individuals' ethnic and religious background which might affect procedures
Provide correct containers for individuals to provide specimens or collect specimens when needed
Demonstrate appropriate tests for range of specimens and apply health and safety measures
Report and record test results and describe actions when results are outside normal range
Describe current legislation, guidelines, policies, and protocols for preparing individuals for healthcare activities
Confirm individuals' identity, obtain valid consent, and maintain privacy and dignity at all times
Apply standard precautions for infection prevention and control throughout procedures
Confirm individuals have complied with any pre-procedural instructions before activities
Provide support and reassurance sensitive to individuals' personal beliefs and preferences
Prepare individuals for healthcare activities ensuring optimal positioning of individuals and equipment
Summarise current legislation, guidelines, and good practice informing planning and evaluating learning activities
Describe adult learning styles and how they inform planning and evaluating learning activities
Identify roles and responsibilities of self and others in planning, implementing, and evaluating learning
Work with therapists to identify learning styles and needs of individuals and clarify expected outcomes
Plan learning activities offering constructive suggestions on ideas, options, and improvements
Explore strengths and areas for development of learning activities and offer suggestions for improvements
Summarise own roles, responsibilities, and accountability when assisting with healthcare activities
Identify information that may be needed by practitioners prior to and during specific activities
Confirm individuals' identity, valid consent has been obtained, and carry out tasks as required
Communicate information to team members while maintaining confidentiality throughout
Collaborate during activities requiring close teamwork and make records as directed by practitioners
Outline own role and responsibilities in relation to standard infection control precautions
Identify how to separate and bag different types of soiled linen appropriately
Use personal protective clothing and apply standard precautions for infection control
Remove linen maintaining patient dignity and safety avoiding shaking or contact with floors
Check patient belongings and clinical equipment are not discarded with linen
Remove and dispose of personal protective equipment and carry out hand hygiene after procedures
Understand current legislation, policies, and protocols informing discharge arrangements
Obtain information about potential side effects of treatment individuals should be aware of on discharge
Gain necessary authorisation prior to passing on discharge information to individuals
Communicate information sensitively to individuals' personal beliefs and preferences
Confirm and clarify individuals' and relevant others' understanding of general and aftercare information
Maintain confidentiality throughout discharge information procedures
Identify legislation and policies promoting human rights, inclusion, and citizenship of individuals with learning disabilities
Explain what is meant by learning disability and give examples of causes
Describe medical and social models of disability and possible impact on families
Explain types of services provided over time and how past ways of working affect present services
Describe different types of advocacy and ways to build empowerment and active participation
Identify ways of adapting verbal and non-verbal communication when communicating with individuals
Explain organisational policies and protocols in relation to preparing and dressing for work
Explain standard precautions for infection prevention and control affecting own practice
Check cleanliness, suitability, and fit of PPE for roles and procedures to be undertaken
Wear PPE in designated work areas only according to own role and procedures
Remove and dispose of PPE in line with local policies to minimise cross infection
Confirm when synthetic non-powered un-sterile gloves and aprons should be used
Identify procedures for monitoring environment during specific clinical and therapeutic activities
Identify resources needed during specific activities and procedures for reporting problems
Monitor equipment and confirm it is safe for use applying standard precautions for infection control
Monitor and maintain environmental conditions at levels required by activities
Monitor, replenish, and replace resources as required and return unused resources to storage
Clean fixed and reusable resources after use and dispose of waste according to policies
Explain how national guidelines and local policies inform selection and preparation of PPE
Explain what is meant by aseptic environment and the sterile field
Explain importance of reporting any potential contamination in line with local policies
Outline importance of understanding and working within limits of own competence
Apply standard precautions for infection control and implement health and safety measures
Select and wear personal protective equipment and identify and maintain sterile field
Outline how current legislation, guidelines, and policies affect practice caring for individuals with naso-gastric tubes
Describe anatomy and physiology of upper gastrointestinal system in relation to naso-gastric procedures
Prepare resources, equipment, and materials needed for aspiration and removal of naso-gastric tubes
Confirm individuals' identity, gain valid consent, and explain procedures to individuals
Carry out naso-gastric procedures as directed and in accordance with care plans
Observe individuals throughout activities and assess naso-gastric aspirate for changes in appearance
Explain employees' and employers' roles and responsibilities in relation to infection prevention and control
Outline current legislation and regulatory body standards relevant to infection prevention and control
Describe local and organisational policies and procedures relevant to infection prevention and control
Define the term risk and outline potential risks of infection within the workplace
Demonstrate correct use of PPE and describe different types and reasons for use
Demonstrate good hand washing technique and describe correct sequence and when to carry out
Deal with individuals promptly and respond to verbal and non-verbal forms of communication
Identify needs of individuals accurately through questioning and confirm understanding of requirements
Respond to requests for information promptly and provide relevant information individuals can understand
Acknowledge receipt of queries or complaints and take action to resolve them in line with SOPs
Adhere to standard operating procedures at all times and contribute to customer service policies
Refer individuals to appropriate persons when providing information outside limits of own responsibility
Describe team's overall objectives and explain how own role contributes to team activities
Identify other team members, their roles, and responsibilities within the team
Use feedback from others to improve own practice within the team
Propose suggestions or ideas to benefit team members and improve team working
Fulfil own commitments to team members within agreed timescales according to work priorities
Behave towards team members in ways that support effective functioning of the team
Describe duties and responsibilities of own role and standards that influence how role is carried out
Explain why reflecting on work activities is important for developing knowledge, skills, and practice
Assess how well own knowledge, skills, and understanding meet standards
Identify sources of support for own learning and development
Describe process for agreeing personal development plan and who should be involved
Show how learning activities, reflection, and feedback have improved own knowledge and skills
Identify common causes of distress and describe signs that may indicate individuals are distressed
Explain how distress may affect the way individuals communicate
Access information and advice about supporting individuals through times of distress
Establish signs of distress indicating need for specialist intervention and how to access it
Communicate empathy and reassurance in ways respecting individuals' dignity, culture, and beliefs
Encourage individuals to express thoughts and feelings and work to identify triggers for distress
Describe relevant anatomy and physiology in relation to healthcare activities
Explain purposes and use of medical equipment and devices required for procedures
Confirm individuals' identity, gain valid consent, and explain procedures to individuals
Support individuals to prepare and position for procedures ensuring privacy and dignity maintained
Inform and reassure individuals and apply standard precautions for infection prevention and control
Provide individuals with facilities and support for recovery period and monitor for adverse reactions
Summarise current legislation, guidelines, and policies informing preparation of equipment for intraoperative cell salvage
Explain rationale for using autologous blood transfusion and applications for those refusing allogeneic blood
Outline indications and contraindications for use of intraoperative cell salvage
Outline how to estimate blood loss and reasons for expiry time for intraoperative cell salvaged blood
Outline types and functions of intraoperative cell salvage machines used in own work practice
Explain rationale for selecting machine programmes and dangers of reusing single-use equipment
Understand current legislation, policies, and procedures for receiving, handling, and dispatching specimens
Identify different types of specimens and appropriate methods for their receipt, handling, and dispatch
Apply standard precautions for infection control when receiving, handling, and dispatching specimens
Check specimens are correctly labelled and documented and store according to protocols
Prepare specimens for dispatch ensuring packaging meets transport regulations
Maintain accurate records of receipt, handling, and dispatch of specimens
Identify individual needs through questioning and confirm understanding of requirements
Respond to requests for information promptly and provide relevant information
Confirm whether sale of medicine or product is within limits of own responsibility
Provide information on appropriate use, storage, and potential side effects of medicines
Complete all relevant documentation accurately in accordance with standard operating procedures
Refer individuals to appropriate persons when providing advice outside limits of responsibility
Check pharmaceutical stock received against order documentation and delivery notes
Identify and report any discrepancies between stock received and order documentation
Store pharmaceutical stock in appropriate conditions according to manufacturers' instructions
Rotate stock using first-in-first-out principles to minimise waste from expiry
Complete all relevant documentation accurately recording receipt of stock
Work in accordance with standard operating procedures at all times
Prepare suitable working environments and ensure they are clean and meet required standards
Select and wear appropriate protective clothing for aseptic preparation following gowning procedures
Prepare aseptic products according to prescriptions or orders using correct techniques
Undertake in-process checks during preparation and take quality samples as appropriate
Complete all documentation accurately including batch records and labels
Quarantine products following final checks by appropriate persons before release
Understand current legislation, policies, and procedures for preparing and applying dressings and drains
Describe anatomy and physiology relevant to application of dressings and drains
Confirm individuals' identity, gain valid consent, and apply standard precautions for infection control
Prepare and apply dressings and drains according to care plans and local protocols
Observe individuals during procedures and monitor for signs of adverse reactions
Complete accurate records of dressing and drain applications and report outcomes
Plan and organise own work to meet objectives and deadlines
Monitor progress against plans and make adjustments when necessary
Identify and report factors affecting ability to complete work as planned
Use resources efficiently to complete work activities
Understand principles of cleaning, decontamination, and waste management in healthcare settings
Select and use appropriate cleaning methods and materials for different situations
Follow procedures for safe handling and disposal of different types of waste
Maintain clean and safe environments minimising risks of infection
Identify hazards and risks in the workplace and take appropriate action
Follow health and safety policies and procedures in all work activities
Report health and safety concerns to appropriate persons
Use equipment and materials safely following manufacturers' instructions
Explain what is meant by diversity, equality, inclusion, and discrimination
Describe ways in which discrimination may deliberately or inadvertently occur in work settings
Explain how inclusive practice promotes equality and supports diversity
Describe how to challenge discrimination in a way that promotes change
Access information, advice, and support about diversity, equality, and inclusion
Understand current legislation, policies, and procedures relating to provision of foot care
Describe anatomy and physiology of feet and lower limbs relevant to foot care
Confirm individuals' identity, gain valid consent, and maintain privacy and dignity
Assess individuals' feet and identify any abnormalities or concerns requiring referral
Provide agreed foot care support according to care plans using appropriate techniques
Provide advice on appropriate footwear and foot care practices to individuals
Understand own responsibilities and responsibilities of others relating to health and safety
Carry out own work activities in accordance with legislation and organisational policies
Support others to work safely in accordance with health and safety requirements
Monitor and report potential health and safety risks in the work environment
Know emergency procedures for different types of incidents and accidents
Explain the importance of supporting individuals to maintain independence in daily living
Identify tasks of daily living that individuals need support with
Provide support that encourages and enables individuals to carry out tasks as independently as possible
Monitor individuals during activities and provide encouragement and feedback
Report on individuals' progress in maintaining independence in daily living
Understand current legislation, policies, and procedures for intraoperative cell salvage blood collection
Explain rationale for using intraoperative cell salvage and factors informing decision to collect blood
Outline types and functions of equipment used for intraoperative cell salvage blood collection
Prepare equipment according to manufacturers' instructions and local protocols
Apply standard precautions for infection control when preparing and using equipment
Monitor equipment during use and report any problems or malfunctions
Understand importance of quality standards in health sector and how they affect own work
Identify quality standards and procedures applicable to own work role
Work in ways that maintain and improve quality standards
Monitor and review own work practices against quality standards
Report concerns about quality standards and suggest improvements
Understand role and responsibilities of first aider and how to minimise infection risks
Assess emergency situations and prioritise treatment based on severity of conditions
Provide emergency first aid for unconscious casualties including recovery position
Provide emergency first aid for casualties who are not breathing including CPR
Provide emergency first aid for casualties who are choking or bleeding
Recognise and provide first aid for shock and other medical emergencies
Confirm identity of individual and that prescription matches assembly requirements
Select correct items for assembly according to prescription and standard operating procedures
Assemble prescribed items using correct techniques and quality control measures
Complete accurate labelling of assembled items and attach all relevant documentation
Store assembled items appropriately and maintain security throughout assembly process
Work within standard operating procedures at all times maintaining accuracy
Agree individuals' learning and development needs and plan appropriate activities
Support individuals to take part in learning and development activities
Monitor individuals' participation and progress in learning and development activities
Provide feedback and encouragement to individuals during learning activities
Record and report on individuals' participation and progress in agreed ways
Understand importance of sleep for individuals' health and well-being
Identify factors that can affect sleep and signs of sleep difficulties
Support individuals to prepare for sleep and create appropriate sleep environments
Monitor individuals during sleep and respond appropriately to any concerns
Record and report on individuals' sleep patterns and any difficulties
Understand current legislation, policies, and procedures for removing wound closure materials
Describe anatomy and physiology relevant to wound healing and closure material removal
Confirm individuals' identity, gain valid consent, and apply standard precautions for infection control
Prepare equipment and materials required for removal of wound closure materials
Remove wound closure materials according to care plans using appropriate techniques
Observe wounds after removal and assess for signs of healing or complications
Understand factors affecting individuals' ability to eat and drink
Support individuals to make choices about food and drink according to their preferences
Provide support for individuals to eat and drink maintaining dignity and comfort
Monitor individuals during eating and drinking activities and respond to any concerns
Follow health and safety procedures when supporting individuals to eat and drink
Understand causes and effects of pressure damage and factors increasing risk
Identify individuals at risk of pressure damage and agree appropriate pressure area care
Support individuals to change position regularly following agreed repositioning schedules
Use pressure-relieving equipment appropriately according to care plans
Monitor individuals' skin condition and report any signs of pressure damage
Record and report on pressure area care provided in agreed ways
Understand importance of service improvement in health sector and its impact on care quality
Identify areas where services could be improved based on feedback and observations
Contribute ideas and suggestions for service improvements to appropriate persons
Support implementation of agreed service improvements
Monitor and evaluate effectiveness of service improvements and report outcomes
Understand current food safety legislation and how it applies to own work role
Follow food safety procedures when storing, preparing, and serving food and drink
Maintain personal hygiene and use appropriate protective clothing when handling food
Monitor and maintain appropriate temperatures for food storage and service
Record and report food safety information according to organisational procedures
Understand different models and theories of loss, grief, and bereavement
Identify factors that affect responses to loss, grief, and bereavement
Describe ways to support individuals experiencing loss, grief, or bereavement
Understand importance of effective communication when supporting grieving individuals
Identify sources of support for individuals and families experiencing loss and grief
Understand key principles of end of life care and person-centred approach
Describe different types of end of life care settings and services available
Identify legislation and frameworks relevant to end of life care provision
Understand importance of effective communication in end of life care
Describe how to support individuals and families during end of life care
Identify signs that individual may be in final stages of life
Understand theories of child development and factors affecting development
Plan and implement activities to promote development and learning
Observe and assess babies' and young children's development
Provide support for babies' and young children's development and learning
Work in partnership with parents and carers to promote development
Understand what is required for competence in own work role
Reflect on own work activities and identify areas for development
Create personal development plans with input from appropriate persons
Undertake learning activities and apply learning to practice
Review progress in relation to personal development plans
Understand how multiple conditions and disabilities can affect individuals
Support individuals with multiple conditions in ways that promote independence
Work with individuals and others to manage effects of multiple conditions
Monitor individuals with multiple conditions and report concerns appropriately
Understand factors affecting how individuals experience bereavement
Support individuals through bereavement in ways respecting their beliefs and preferences
Work with individuals to identify sources of support during bereavement
Monitor individuals during bereavement and provide ongoing support as needed
Understand current legislation, policies, and procedures for extended feeding techniques
Describe anatomy and physiology relevant to extended feeding
Prepare equipment and materials for extended feeding procedures
Carry out extended feeding techniques according to care plans
Monitor individuals during and after extended feeding and report outcomes
Understand purpose and benefits of recommended therapies for individuals
Support individuals to continue therapies as recommended by therapists
Monitor individuals' progress with therapies and provide encouragement
Record and report on individuals' participation in therapies
Understand current legislation, policies, and procedures for inserting nasogastric tubes
Describe anatomy and physiology relevant to nasogastric tube insertion
Prepare individuals and equipment for nasogastric tube insertion
Insert and secure nasogastric tubes according to protocols
Check position of nasogastric tubes and monitor individuals for complications
Understand importance of positive relationships with children and young people
Communicate effectively with children and young people showing respect and understanding
Support children and young people to express their views and preferences
Manage challenging behaviour in positive ways maintaining relationships
Understand health and development needs of newborn babies
Provide advice on feeding, sleeping, and caring for newborn babies
Support parents to recognise signs of health concerns in newborn babies
Provide information on available support services for parents of newborn babies
Understand housing and accommodation needs of individuals with mental health needs
Support individuals to access appropriate housing and accommodation services
Monitor suitability of housing and accommodation for individuals
Work with individuals and others to address housing and accommodation issues
Understand importance of environmental and social support for individuals in community
Work with others to assess individuals' environmental and social support needs
Contribute to planning environmental and social support interventions
Monitor effectiveness of environmental and social support interventions
Understand physical and nutritional needs of babies and young children
Provide care for babies and young children meeting their physical needs
Prepare and provide food and drinks appropriate for babies' and young children's ages
Monitor babies' and young children's health and development
Understand impact of disability on children and their families
Provide support to families in ways respecting their beliefs and preferences
Work in partnership with families and other professionals
Identify sources of support and information for families
Understand importance of supporting individuals to manage their own finances
Support individuals to plan and manage their finances promoting independence
Work with individuals to identify sources of financial advice and support
Monitor individuals' financial situations and report concerns appropriately
Understand current legislation, policies, and procedures for obtaining venous blood samples
Describe anatomy and physiology relevant to venepuncture
Prepare individuals and equipment for venepuncture procedures
Obtain venous blood samples using appropriate techniques
Monitor individuals during and after procedures and report adverse reactions
Understand purposes and benefits of therapeutic group activities
Plan therapeutic group activities appropriate for individuals' needs
Facilitate therapeutic group activities promoting participation and interaction
Monitor individuals during group activities and evaluate outcomes
Understand importance of providing accurate health information to individuals
Collate health information from appropriate sources
Communicate health information to individuals in accessible formats
Check individuals' understanding of health information provided
Understand principles of nutrition and healthy eating
Assess individuals' nutritional needs and current dietary intake
Provide information and advice on healthy eating tailored to individuals' needs
Support individuals to make informed choices about food and nutrition
Understand importance of mobility, movement, and functional independence
Support individuals to participate in mobility and movement programmes
Assist individuals to use equipment and aids to improve mobility
Monitor individuals' progress and report on outcomes
Understand procedures for receiving and handling clinical specimens in sterile fields
Apply standard precautions for infection control when handling specimens
Receive clinical specimens and check labelling and documentation
Handle and store clinical specimens appropriately maintaining sterility
Prepare clinical specimens for dispatch or transport
Understand current legislation, policies, and procedures for anaesthetic support
Prepare anaesthetic environment and equipment according to protocols
Support anaesthetists during pre-operative and induction procedures
Monitor individuals during recovery from anaesthesia and report concerns
Maintain accurate records of anaesthetic support provided
Understand importance of effective use of physical resources in health settings
Assess current use of physical resources and identify areas for improvement
Make recommendations for use of physical resources to appropriate persons
Monitor implementation of recommendations and evaluate effectiveness
Understand importance of influencing others in workplace to achieve objectives
Use appropriate communication techniques to influence others
Build relationships that support influencing others
Monitor effectiveness of influencing approaches and adapt as needed
Understand importance of quality standards in health sector
Identify quality standards applicable to own work role
Work in ways that maintain and improve quality standards
Monitor and review own work against quality standards
Understand medical and social models of disability
Explain how models of disability affect attitudes and practice
Describe barriers faced by disabled people in society
Understand importance of person-centred approaches in supporting disabled people
Understand range of services and facilities available to individuals
Support individuals to identify appropriate services and facilities
Assist individuals to access and use services and facilities
Monitor use of services and facilities and evaluate effectiveness
Understand health and safety legislation and responsibilities
Carry out health and safety risk assessments
Implement health and safety procedures in work settings
Monitor health and safety compliance and report concerns
Understand challenges faced by young people with disabilities during transition
Support young people to prepare for transition into adulthood
Work in partnership with young people, families, and professionals
Monitor progress through transition and provide ongoing support
Understand factors affecting mental well-being
Identify ways to promote positive mental health
Recognise signs of mental health problems
Understand importance of early intervention in mental health
Understand current legislation, policies, and procedures for vision screening
Prepare individuals and equipment for vision screening
Carry out vision screening using appropriate techniques
Record results and refer individuals for further assessment when needed
Understand impact of linguistic and cultural diversity on communication
Support individuals from diverse backgrounds to access speech and language therapy
Work with interpreters and cultural mediators to facilitate access
Adapt communication approaches for individuals from diverse backgrounds
Understand purposes and benefits of hydrotherapy programmes
Prepare hydrotherapy environments and equipment safely
Support individuals to participate in hydrotherapy programmes
Monitor individuals during hydrotherapy and respond to concerns
Understand benefits of exercise for health and wellbeing
Plan and deliver exercise sessions appropriate for individuals' abilities
Monitor individuals during exercise and adapt activities as needed
Evaluate effectiveness of exercise sessions
Understand procedures for preparing individuals for surgery
Support surgical teams with preparation activities
Monitor individuals during preparation and provide reassurance
Maintain accurate records of preparation activities
Understand person-centred approaches to assessment and planning
Facilitate individuals to participate in assessment and planning processes
Support implementation of person-centred care plans
Review care plans with individuals and make adjustments as needed
Understand importance of working in partnership with families
Communicate effectively with families maintaining confidentiality
Support families to participate in care and decision-making
Work with families to address concerns and resolve conflicts
Understand purposes and benefits of support groups for individuals
Support individuals to plan and set up support groups
Assist individuals to facilitate support group sessions
Monitor support groups and evaluate their effectiveness
Understand standards applicable to own work practice
Monitor own work practice against standards
Identify areas for improvement in own practice
Take action to improve own work practice
Understand importance of calibrating clinical equipment
Carry out first line calibration procedures according to protocols
Record calibration activities and results
Report equipment that fails calibration for further action
Understand indicators of nutritional status
Monitor individuals' nutritional status using appropriate tools
Review progress towards nutritional goals with individuals
Adjust nutritional support based on monitoring outcomes
Understand purpose of presentations and target audience needs
Plan and prepare presentations including content and materials
Deliver presentations using appropriate techniques
Evaluate effectiveness of presentations and identify improvements
Understand importance of supporting individuals to participate in chosen activities
Support individuals to plan and prepare for activities
Provide assistance during activities promoting independence
Monitor individuals during activities and respond to concerns
Understand importance of controlling use of physical resources
Monitor use of physical resources in work area
Implement controls to ensure effective use of resources
Report on resource use and recommend improvements
Understand types of transitions experienced by children and young people
Support children and young people to prepare for transitions
Provide support during and after transitions
Work with families and professionals to support transitions
Understand importance of communication in care settings
Remove barriers to communication
Support individuals to communicate using their preferred methods
Promote effective communication between individuals and others
Understand causes of aggressive and abusive behaviour
Recognise early warning signs of aggressive behaviour
Use de-escalation techniques to prevent aggressive incidents
Follow organisational procedures when managing aggressive behaviour
Understand importance of continuous service improvement
Identify areas for improvement through feedback and observation
Contribute to planning and implementing service improvements
Monitor and evaluate effectiveness of improvements
Understand different types of dementia and their progression
Describe how dementia affects individuals' experiences and perceptions
Explain impact of dementia on individuals' abilities and behaviours
Understand importance of person-centred care for people with dementia
Understand different types of physical disabilities and their causes
Describe effects of physical disabilities on individuals' lives
Explain social and medical models of physical disability
Understand barriers faced by people with physical disabilities
Understand barriers to healthcare access for people with learning disabilities
Support individuals to access healthcare services
Communicate healthcare information in accessible formats
Work with healthcare professionals to ensure appropriate support
Understand current legislation, policies, and procedures for catheterisation
Describe anatomy and physiology relevant to catheterisation
Prepare individuals and equipment for catheterisation procedures
Undertake catheterisation using appropriate techniques
Monitor individuals after catheterisation and report complications
Understand legislation relating to handling information
Implement good practice in recording, storing, and sharing information
Support others to handle information appropriately
Monitor and report concerns about information handling
Understand different types of mental health problems
Describe symptoms and effects of mental health problems
Explain factors that may contribute to mental health problems
Understand importance of early intervention and support
Understand current legislation, policies, and procedures for ECG procedures
Describe anatomy and physiology relevant to ECG
Prepare individuals and equipment for ECG procedures
Perform ECG procedures using correct techniques
Monitor individuals during procedures and report abnormal findings
Understand current legislation, policies, and procedures for wound care
Describe anatomy and physiology relevant to wound healing
Assess wounds and lesions and plan appropriate treatments
Undertake wound treatments and dressing changes using aseptic technique
Monitor wound healing and report concerns
Understand range of healthcare equipment and assistive technology available
Assess individuals' needs for equipment and devices
Adapt and fit equipment to meet individuals' specific needs
Monitor use of equipment and make adjustments as needed
Understand current legislation, policies, and procedures for administering oral nutritional products
Describe anatomy and physiology relevant to nutrition and digestion
Prepare oral nutritional products according to prescriptions
Administer oral nutritional products monitoring for adverse reactions
Monitor individuals' nutritional status and report outcomes
Understand types of sensory loss and their effects on communication
Use appropriate communication methods for individuals with sensory loss
Support individuals to use communication aids and equipment
Work with specialists to ensure effective communication
Understand roles of different professionals and agencies
Work in partnership with other professionals to support individuals
Share information appropriately maintaining confidentiality
Co-ordinate support from different services
Understand housing and accommodation options available
Support individuals to identify suitable housing and accommodation
Assist individuals to access housing services
Monitor suitability of housing and provide ongoing support
Understand types of information needed in health contexts
Identify information requirements for specific situations
Source information from appropriate places
Evaluate quality and reliability of information
Understand current legislation, policies, and procedures for radiography
Prepare equipment and materials for radiographic imaging
Reproduce permanent radiographic images according to protocols
Check quality of images and report problems
Understand purposes of AAC systems
Develop resources to support AAC use
Prepare resources appropriate for individuals' needs
Review effectiveness of resources and make improvements
Understand current legislation, policies, and procedures for wound drainage care
Describe anatomy and physiology relevant to wound drainage
Prepare individuals and equipment for wound drainage procedures
Carry out wound drainage care according to care plans
Monitor wound drainage and report concerns
Understand types of surgical instruments and their uses
Prepare surgical instruments according to procedures
Provide instruments and items to surgical team maintaining sterility
Monitor instrument counts and report discrepancies
Understand physical and emotional needs of newly born babies
Provide care for newly born babies when mothers are unable
Monitor babies' health and development
Support mothers to resume care when able
Understand theories of child and young person development
Describe different aspects of development
Explain factors affecting development
Recognise signs of developmental delay
Understand importance of maintaining skills for everyday life
Support individuals to identify skills they wish to maintain or develop
Provide support for skill development promoting independence
Monitor progress and celebrate achievements
Understand how individuals learn
Plan learning activities appropriate for individuals' needs and preferences
Work with individuals to identify triggers for behaviours
Support individuals to develop strategies to change behaviours
Monitor effectiveness of strategies and make adjustments
Understand current legislation, policies, and procedures for reprocessing endoscopy equipment
Prepare equipment for reprocessing
Carry out reprocessing procedures according to protocols
Check reprocessed equipment and store appropriately
Understand types of cognition and learning difficulties
Identify individuals' specific support needs
Provide support using appropriate approaches
Monitor effectiveness of support and make adjustments
Understand importance of assessing abilities before physical activities
Assist in carrying out ability assessments
Record assessment results accurately
Use assessment results to inform activity planning
Understand dysphagia and its effects
Support individuals to manage dysphagia following care plans
Monitor individuals during eating and drinking
Report concerns about dysphagia management
Understand effects of diabetes on feet
Assess feet of individuals with diabetes
Provide advice on foot care appropriate for individuals
Monitor foot health and report concerns
Understand procedures for transporting and positioning in perioperative environments
Prepare individuals and equipment for transport
Transport and position individuals and equipment safely
Monitor individuals during transport and positioning
Understand types of sensory loss and their causes
Describe effects of sensory loss on individuals' lives
Explain importance of early identification of sensory loss
Understand support available for people with sensory loss
Understand effects of acquired brain injury on individuals and families
Provide support to families in ways respecting their needs
Work with families and professionals to co-ordinate support
Identify sources of information and support for families
Understand factors that may trigger change in individuals' lives
Support individuals to prepare for and manage change
Provide ongoing support during periods of change
Monitor individuals' well-being during change
Understand current legislation, policies, and procedures for IV cannulation
Describe anatomy and physiology relevant to IV cannulation
Prepare individuals and equipment for IV cannulation
Perform IV cannulation using aseptic technique
Monitor cannulation sites and report complications
Understand current legislation, policies, and procedures for catheter care
Describe anatomy and physiology relevant to urinary catheterisation
Provide catheter care following protocols
Monitor individuals with catheters for complications
Support individuals to manage catheters promoting dignity
Understand importance of maintaining clinical equipment
Carry out routine maintenance procedures according to protocols
Record maintenance activities and results
Report equipment faults for repair
Understand purposes and types of AAC systems
Support individuals to use AAC systems
Adapt AAC systems to meet individuals' changing needs
Work with specialists to ensure effective AAC use
Understand importance of monitoring fluid balance
Measure fluid input and output accurately
Record fluid balance on appropriate charts
Report abnormal fluid balance to appropriate persons
Understand importance of early bonding and interaction
Support parents to interact with their newborn babies
Teach parents about newborn care
Monitor parent-baby interactions and provide encouragement
Understand principles of effective training
Plan and prepare training sessions
Deliver training using demonstration and instruction
Evaluate effectiveness of training
Understand concept of duty of care
Explain how duty of care contributes to safe practice
Describe dilemmas that may arise relating to duty of care
Explain how to manage risks while respecting individuals' rights
Understand child and young person development
Plan activities to promote development
Provide opportunities for development
Monitor and assess development
Understand importance of multi-agency working
Develop effective working relationships with staff in other agencies
Maintain working relationships through regular communication
Resolve difficulties in working relationships
Understand current legislation, policies, and procedures for physiological measurements
Prepare individuals and equipment for measurements
Undertake physiological measurements using correct techniques
Record measurements accurately and report abnormal findings
Understand current legislation, policies, and procedures for stoma care
Describe anatomy and physiology relevant to stomas
Provide stoma care following protocols
Support individuals to manage their own stoma care
Monitor stomas for complications
Understand importance of maintaining radiographic equipment
Monitor functioning of image processing equipment
Carry out quality assurance procedures
Report equipment faults and maintain records
Understand procedures for intraoperative cell salvage
Prepare equipment for blood collection
Operate equipment according to protocols
Monitor collection process and report problems
Understand conditions relevant to own work area
Provide advice and information to individuals about managing conditions
Check individuals' understanding of information provided
Support individuals to self-manage where appropriate
Understand dysphagia and its management
Assist in monitoring individuals' progress with dysphagia management
Record observations accurately
Report concerns to appropriate persons
Understand roles and needs of carers
Support carers to provide care
Provide information and advice to carers
Monitor carers' well-being and provide support
Monitor pharmaceutical stock levels
Rotate stock to prevent expiry
Store pharmaceutical stock appropriately
Report stock issues to appropriate persons
Understand anatomy and physiology of pregnancy and childbirth
Describe changes during pregnancy
Explain processes of labour and birth
Understand postnatal physiology
Confirm identity of individuals and validity of prescriptions
Receive prescriptions according to protocols
Check prescriptions for clarity and completeness
Refer queries to appropriate persons
Understand autistic spectrum conditions and their effects
Describe characteristics of autistic spectrum conditions
Explain support strategies for individuals with autistic spectrum conditions
Understand importance of structured approaches
Understand factors affecting communication
Identify individuals' specific communication needs
Support individuals to communicate using their preferred methods
Review effectiveness of communication support
Understand current legislation, policies, and procedures for capillary blood sampling
Prepare individuals and equipment for blood sampling
Obtain capillary blood samples using correct techniques
Test samples and record results
Report abnormal results to appropriate persons
Understand end of life care principles
Support individuals at end of life respecting their wishes
Work with families and professionals to provide holistic care
Monitor individuals' comfort and well-being
Provide emotional support to individuals and families
Understand roles of different team members
Communicate effectively with team members
Contribute to team meetings and decision-making
Support effective team working
Understand importance of data analysis in healthcare
Collect and organise health data
Analyse data using appropriate methods
Present data and information clearly
Understand current legislation, policies, and procedures for wound drain removal
Describe anatomy and physiology relevant to wound drainage
Prepare individuals and equipment for drain removal
Remove wound drains using appropriate techniques
Monitor individuals after drain removal
Understand communication goals for individuals
Develop activities and materials to support communication
Use activities and materials with individuals
Review effectiveness and make improvements
Understand intraoperative cell salvage processes
Prepare equipment for blood processing
Operate processing equipment according to protocols
Complete blood processing procedures
Monitor process and report problems
Understand development and care needs of babies in first year
Support parents with baby care activities
Provide information and advice on baby care
Monitor babies' development and health
Understand importance of accurate client histories
Obtain client histories using appropriate questioning
Record client histories accurately
Use client histories to inform care planning
Understand importance of resource management
Plan resource requirements for service delivery
Monitor resource availability and use
Make adjustments to ensure adequate resources
Understand current legislation, policies, and procedures for medication administration
Prepare medications according to prescriptions
Administer medications using appropriate routes and techniques
Monitor individuals for effects and adverse reactions
Record medication administration accurately
Confirm identity of individuals and match with pharmaceutical stock requirements
Issue pharmaceutical stock according to prescriptions or orders
Complete documentation accurately
Maintain security of pharmaceutical stock
Understand importance of in-process accuracy checks
Check assembled items for accuracy
Report any discrepancies found
Complete documentation of checks
Understand concepts of equality, diversity, and inclusion
Promote equality and inclusion in work practice
Challenge discrimination and promote rights
Work in inclusive ways
Understand types and causes of acquired brain injury
Describe effects of acquired brain injury on individuals
Explain support needs of individuals with acquired brain injury
Understand impact on families and carers
Understand benefits of living at home for individuals
Support individuals to maintain their homes
Work with individuals to identify support needed to live at home
Monitor individuals living at home and respond to changing needs
Understand person-centred values and approaches
Work in person-centred ways
Support others to work in person-centred ways
Monitor and review person-centred practice
Understand how telecommunications can support individuals
Support individuals to use telecommunications equipment
Interact with individuals through telecommunications
Monitor effectiveness of telecommunications support
Understand tissue viability and factors affecting it
Carry out tissue viability risk assessments
Use assessment tools appropriately
Record assessments and recommend interventions
Understand requirements for manufacturing equipment or devices
Prepare for manufacturing following specifications
Manufacture equipment or devices using appropriate techniques
Check manufactured items for quality and safety
Understand types of communication and interaction difficulties
Support individuals with communication difficulties
Adapt communication approaches to individuals' needs
Work with specialists to support communication
Understand effects of diabetes on feet
Prepare for foot examinations
Examine feet systematically looking for problems
Record examination findings
Provide appropriate advice
Understand factors affecting body weight and nutrition
Monitor individuals' weight and nutritional status
Review progress towards weight and nutrition goals
Adjust support based on monitoring
Understand effects of severely reduced movement and mobility
Support implementation of treatment programmes
Monitor individuals during treatment
Record progress and report outcomes
Understand perioperative care processes
Assist in providing perioperative care
Support individuals before, during, and after procedures
Maintain accurate records of care provided
Understand types of disabilities and specific requirements
Support disabled children and young people appropriately
Work in partnership with families and professionals
Promote inclusion and independence
Understand health and well-being needs of children and young people
Provide information about health and well-being in accessible formats
Support children and young people to make healthy choices
Monitor children's and young people's health and well-being
Understand needs of babies and families
Work with families to develop individualised care plans
Agree care plans with families and relevant professionals
Review and update care plans regularly
Assessments
The qualification is assessed through a combination of knowledge-based and competence-based assessment methods to demonstrate understanding and practical application in real care environments.
Internally assessed and verified by centre staff using assignments, portfolios, and workplace observations
Knowledge-based units assessed through written assignments, case studies, reflective accounts, and professional discussions
Competence-based units assessed through direct observation of practice in the workplace and witness testimonies
External quality assurance conducted by ProQual verifiers to ensure consistency and standards
Progression
Successful completion of the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills provides multiple progression pathways within the healthcare and social care sector.
Progress to ProQual Level 3 Diploma in Healthcare and Social Care Support Skills for advanced practitioner roles
Advance to Level 3 qualifications in Adult Care, Children and Young People's Workforce, or Healthcare Support
Pursue specialist qualifications in areas such as dementia care, mental health, learning disabilities, or end of life care
Employment opportunities as healthcare assistants, support workers, care coordinators, or therapy assistants
Application Form
Apply Now For This Course
An adviser will review your eligibility for ProQual Level 2 Diploma in Healthcare and Social Care Support Skills and reply within 1–2 working days.
LevelLevel 2
Awarding BodyProQual
Lessons922
