ProQual Level 2 Diploma in Healthcare and Social Care Support Skills
This RQF-regulated diploma develops essential competencies for frontline healthcare and social care workers, covering person-centred care, safeguarding, infection control, communication, and clinical support skills across diverse care environments.
Course Features
This qualification equips learners with comprehensive knowledge and practical skills required for healthcare and social care support work across residential, community, and hospital settings.
- Ofqual-regulated qualification on the Regulated Qualifications Framework (RQF)
- Flexible unit structure with over 170 units across Levels 2, 3, and 4
- Minimum 37 credits required for completion with tailored pathway options
- Approved for use in England, Wales, and Northern Ireland
- No formal entry requirements making it accessible to new entrants
- Internally assessed and externally quality-assured by ProQual verifiers
About This Course
The ProQual Level 2 Diploma in Healthcare and Social Care Support Skills is designed for individuals working or seeking employment in a wide range of healthcare and social care environments. This comprehensive qualification provides the necessary knowledge and practical competencies to undertake a changing range or limited number of healthcare and social care tasks safely and effectively. It is suitable for those who are just starting employment in the sector or those already working as social care assistants, healthcare support workers, or care workers seeking formal recognition of their skills.
Total qualification time of 350 hours with guided learning hours ranging from 24 to 136
Regulated by Ofqual with qualification number 600/6803/6
Assessment through internally set and marked assignments, portfolios, and workplace observations
No specific educational qualifications required for entry to the programme
Suitable for learners aged 16 and above working in paid or voluntary roles
Enables progression to Level 3 qualifications and advanced care worker roles
What You'll Learn
Upon successful completion of the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills, learners will have developed comprehensive knowledge and practical competencies across core and specialist areas of health and social care.
Implement person-centred approaches that respect individual dignity, choices, and autonomy in care delivery
Apply safeguarding principles to recognise, respond to, and report signs of abuse and unsafe practices
Demonstrate infection prevention and control procedures including hand hygiene, PPE use, and environmental cleaning
Communicate effectively with individuals, families, and multidisciplinary care teams using appropriate methods
Provide personal care support maintaining privacy, dignity, and promoting independence in daily living activities
Assist with medication administration, health monitoring, specimen collection, and clinical procedures under supervision
Who Should Attend?
This qualification is designed for individuals working or seeking to work in frontline healthcare and social care support roles across diverse settings including residential care homes, hospitals, community care services, and specialist facilities.
Care assistants and support workers in adult residential and nursing care settings
Healthcare support workers and healthcare assistants in community, primary care, and acute hospital environments
Domiciliary care workers providing care and support in individuals' own homes
Support workers in supported living, day services, and respite care facilities
Individuals seeking career entry or progression in the healthcare and social care sector
Those returning to the workforce after a career break and wishing to update their knowledge and skills
Course Content
Explore the comprehensive ProQual Level 2 Diploma in Healthcare and Social Care Support Skills course content designed to help you master the material through structured modules and lessons.
Principles of safeguarding and protection in health and social care
Assist in the administration of medication
Carry out personal hygiene for individuals unable to care for themselves
Support individuals with speech and language disorders to develop their communication skills
Perform the non-scrubbed circulating role for perioperative procedures
Minimise the risk of infection when transporting and storing healthcare waste
Assist in the issuing of prescribed items
Assist in the manufacture and assembly of medicinal products
Assist in the preparation of documentation, materials and other items for manufacture and assembly of medicinal products
Support individuals to carry out their own health care procedures
Provide support for therapy sessions
Contribute to the discharge of individuals to carers
Paediatric Emergency First Aid
Introduction to communication in health, social care or children's and young people's settings
Support individuals to meet personal care needs
Contribute to the safe use of medical devices in the perioperative environment
Causes and Spread of Infection
Prepare documentation, materials, components and other items for the preparation of aseptic products
Introduction to duty of care in health, social care or children's and young people's settings
Provide support for mobility
Assist others to plan presentations
Order Routine Pharmaceutical Stock
Dementia Awareness
Move and position individuals in accordance with their plan of care
Support individuals to manage continence
Handle information in health and social care settings
The role of the health and social care worker
Obtain and test specimens from individuals
Prepare individuals for healthcare activities
Assist in planning and evaluating learning activities
Assist the practitioner to carry out health care activities
Minimise the risk of infection during the removal of used linen
Inform an individual of discharge arrangements
Understand the context of supporting individuals with learning disabilities
Select and wear appropriate personal protective equipment for work in health care settings
Monitor and maintain the environment and resources during and after clinical and therapeutic activities
Prepare and dress for scrubbed clinical roles
Care for individuals with naso-gastric tubes
The principles of Infection Prevention and Control
Assist with the provision of a pharmacy service to meet individuals' needs
Contribute to the effectiveness of teams
Introduction to personal development in health, social care or children's and young people's settings
Support individuals who are distressed
Support individuals undergoing healthcare activities
Prepare equipment for intraoperative cell salvage blood processing
Assist in receiving, handling and dispatching clinical specimens
Assist in the sale of medicines and products
Receive Pharmaceutical Stock
Prepare aseptic products
Prepare and apply dressings and drains to individuals in the perioperative environment
Planning and Monitoring Work
Cleaning, Decontamination and Waste Management
Ensure your own Actions Reduce risks to Health and Safety
Introduction to equality and inclusion in health, social care or children's and young people's settings
Provide agreed support for foot care
Contribute to health and safety in health and social care
Support independence in the tasks of daily living
Prepare equipment for intraoperative cell salvage blood collection
Maintaining quality standards in the health sector
Emergency First Aid Skills
Assemble prescribed items
Support participation in learning and development activities
Provide support for sleep
Remove wound closure materials
Support individuals to eat and drink
Undertake agreed pressure area care
Service improvement in the health sector
Meet food safety requirements when providing food and drink for individuals
Understand loss and grief in end of life care
Understand how to work in end of life care
Work with babies and young children to promote their development and learning
Engage in personal development in health, social care or children's and young people's settings
Support individuals with multiple conditions and/or disabilities
Support individuals who are bereaved
Prepare for and carry out extended feeding techniques
Provide support to continue recommended therapies
Insert and secure nasogastric tubes
Develop positive relationships with children and young people
Provide advice and information to enable parents to promote the health and well-being of their newborn babies
Facilitate and monitor housing and accommodation services to support individuals with mental health needs
Collaborate in the assessment of environmental and social support in the community
Care for the physical and nutritional needs of babies and young children
Support families who have a child with a disability
Support individuals to manage their finances
Obtain venous blood samples
Implement therapeutic group activities
Collate and communicate health information to individuals
Provide information and advice to individuals on eating to maintain optimum nutritional status
Assist in the implementation of programmes to increase mobility, movement and functional independence
Receive and handle clinical specimens within the sterile field
Prepare anaesthetic environment and provide support for pre and post-operative anaesthesia and recovery
Make recommendations for the use of physical resources in a health setting
Influencing Others at Work
Maintaining quality standards in the health sector
Understand Models of Disability
Support individuals to access and use services and facilities
Promote and implement health and safety in health and social care
Support young people with a disability to make the transition into adulthood
Understand mental well-being and mental health promotion
Carry out vision screening
Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
Implement hydrotherapy programmes for individuals and groups
Deliver exercise sessions to improve individuals' health and wellbeing
Provide support to the surgical team when preparing individuals for operative and invasive procedures
Facilitate person centred assessment, planning, implementation and review
Work in partnership with families to support individuals
Support individuals to develop and run support groups
Monitor own work practice in health, social care or children's and young people's settings
Perform first line calibration on clinical equipment to ensure it is fit for use
Monitor and review individuals progress in relation to maintaining optimum nutritional status
Give presentations to groups
Support individuals in undertaking their chosen activities
Control the use of physical resources in a health setting
Support children and young people experiencing transitions
Promote communication in health, social care or children's and young people's settings
Contribute to the prevention of aggressive and abusive behaviour of people
Service improvement in the health sector
Understand the process and experience of dementia
Understand Physical Disability
Support individuals with a learning disability to access healthcare
Undertake urethral catheterisation processes
Promote good practice in handling information in health and social care settings
Understand mental health problems
Perform routine Electrocardiograph (ECG) Procedures
Undertake treatments and dressings of lesions and wounds
Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals' needs
Administer oral nutritional products to individuals
Promote effective communication with individuals with sensory loss
Work with other professionals and agencies to support individuals with physical disability
Support individuals to access housing and accommodation services
Identify information requirements in a health context
Prepare and reproduce permanent radiographic images
Develop and prepare speech and language therapy resources for alternative and augmentative communication (AAC) use
Carry out wound drainage care
Prepare and provide surgical instrumentation and supplementary items for the surgical team
Care for a newly born baby when the mother is unable to do so
Understand Child and Young Person Development
Provide support to maintain and develop skills for everyday life
Facilitate learning and development activities to meet individual needs and preferences
Enable individuals with behavioural difficulties to develop strategies to change their behaviour
Reprocess endoscopy equipment
Support individuals with cognition and learning difficulties
Assist in testing individuals' abilities prior to planning physical activities
Support individuals to manage dysphagia
Provide advice on foot care for individuals with diabetes
Transport, transfer and position individuals and equipment within the perioperative environment
Understand Sensory Loss
Support families who are affected by Acquired Brain Injury
Support individuals during a period of change
Perform intravenous cannulation
Care for individuals with urethral catheters
Conduct routine maintenance on clinical equipment
Assist and support individuals to use alternative and augmentative communication systems (AAC)
Measure and record individuals' body fluid balance in a perioperative environment
Support parents/carers to interact with and care for their newborn baby
Deliver training through demonstration and instruction
Principles for implementing duty of care in health, social care or children's and young people's settings
Promote Child and Young Person Development
Develop and sustain effective working relationships with staff in other agencies
Undertake physiological measurements
Undertake stoma care
Assure the effective functioning of radiographic image processing equipment
Operate equipment for intraoperative cell salvage blood collection
Advise and inform individuals on managing their condition
Assist others to monitor individuals' progress in managing dysphagia
Support carers to meet the care needs of individuals
Maintain pharmaceutical stock
Anatomy and Physiology for Maternity Support Workers
Receive prescriptions from individuals
Understand how to support individuals with autistic spectrum conditions
Support Individuals with Specific Communication Needs
Obtain and test capillary blood samples
Support individuals at the end of life
Contribute to effective multidisciplinary team working
Analyse and present health related data and information
Remove wound drains
Develop activities and materials to enable individuals to reach specific communication goals
Operate equipment for intraoperative cell salvage blood processing and complete intraoperative cell salvage blood process
Support parents/carers and those in a parental role to care for babies during their first year
Obtain a client history
Manage the availability of physical resources to meet service delivery needs in a health setting
Administer medication to individuals, and monitor the effects
Assist in the Issuing of Pharmaceutical Stock
Undertake an in-process accuracy check of assembled prescribed items prior to the final accuracy check
Promote equality and inclusion in health, social care or children's and young people's settings
Understand the impact of Acquired Brain Injury on individuals
Support individuals to live at home
Promote person centred approaches in health and social care
Interact with and support individuals using telecommunications
Undertake tissue viability risk assessments
Manufacture equipment or medical devices for individuals within healthcare
Provide support for individuals with communication and interaction difficulties
Examine the feet of individuals with diabetes
Monitor individuals' progress in relation to managing their body weight and nutrition
Assist in implementing treatment programmes for individuals with severely reduced movement/mobility
Assist in the delivery of perioperative care and support to individuals
Support disabled children and young people and those with specific requirements
Enable children and young people to understand their health and well-being
Develop and agree individualised care plans for babies and families
Course Requirements
The ProQual Level 2 Diploma in Healthcare and Social Care Support Skills has no formal entry requirements, making it accessible to individuals from all backgrounds who are committed to working in the healthcare and social care sector.
Minimum age requirement of 16 years old (some centres may require learners to be 18+)
Good command of English language for understanding course materials, care plans, and effective communication
Assessments
The qualification is assessed through a combination of knowledge-based and competence-based assessment methods to demonstrate understanding and practical application in real care environments.
Internally assessed and verified by centre staff using assignments, portfolios, and workplace observations
Knowledge-based units assessed through written assignments, case studies, reflective accounts, and professional discussions
Competence-based units assessed through direct observation of practice in the workplace and witness testimonies
External quality assurance conducted by ProQual verifiers to ensure consistency and standards
Progression
Successful completion of the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills provides multiple progression pathways within the healthcare and social care sector.
Progress to ProQual Level 3 Diploma in Healthcare and Social Care Support Skills for advanced practitioner roles
Advance to Level 3 qualifications in Adult Care, Children and Young People's Workforce, or Healthcare Support
Pursue specialist qualifications in areas such as dementia care, mental health, learning disabilities, or end of life care
Employment opportunities as healthcare assistants, support workers, care coordinators, or therapy assistants
Apply Now For This Course
Fill out the application form below to enroll in ProQual Level 2 Diploma in Healthcare and Social Care Support Skills. Our team will review your application and contact you shortly with enrollment details.
Related Courses in Health & Social Care
