ICTQual Level 2 Award in citizen AID

This ICTQual AB Level 2 Award is a two-day, six-hour training programme delivered through Approved Training Centres, with mandatory assessment designed to verify emergency response knowledge and practical application.

• ICTQual AB Level 2 Award qualification in citizen AID

• Two-day, six-hour training programme

• Covers the citizen AID REACT principles for emergency response

• Includes threat awareness, trauma management, communication, and psychological first aid

• Delivered online, in person, or through blended formats subject to Approved Training Centre decision

• Mandatory assessment with 100 multiple-choice questions and a minimum 75% pass score

The ICTQual Level 2 Award in citizen AID is designed to prepare individuals to respond effectively during emergencies, major incidents, terrorist attacks, mass shootings, natural disasters, and situations where professional help may be delayed or unavailable.

• Focuses on immediate response during serious emergencies and crisis situations

• Supports community preparedness and public safety resilience

• Builds confidence in bystander intervention and emergency decision-making

• Teaches the principles of REACT for structured emergency response

• Covers both medical and trauma-related emergency situations

• Promotes safe, ethical, and coordinated assistance during critical incidents

Learners will develop knowledge and skills across the official study units, including citizen AID principles, threat awareness, medical emergencies, trauma management, emergency communication, and psychological first aid.

• Understand citizen AID principles, objectives, the REACT acronym, and the role of bystander intervention

• Recognize potential threats and hazards in public, workplace, and educational environments

• Identify common medical emergencies and understand basic life support, AED use, airway support, and first aid techniques

• Assess traumatic injuries, control severe bleeding, manage airways, and understand trauma stabilization

• Communicate effectively with emergency services, responders, bystanders, and affected individuals

• Recognize psychological distress and provide emotional support using psychological first aid principles

This course is suitable for individuals who want to learn how to provide immediate assistance during emergency situations and become proactive members of their communities.

• Members of the public who want to respond confidently during emergencies

• Workplace staff seeking emergency preparedness and response awareness

• Community volunteers involved in public safety or local resilience activities

• Individuals who want to enhance existing first aid knowledge

• People interested in emergency response, public safety, or community service

• Learners seeking a foundation for further training in first aid, emergency response, or disaster preparedness

Entry requirements may vary by institution, but typical requirements include minimum age, suitable health, English language ability, and basic first aid awareness as beneficial preparation.

• Candidates must typically be at least 18 years old and should be in reasonably good health to participate safely

• Learners should have a proficient level of English, and basic first aid knowledge is beneficial but not always mandatory

Assessment is mandatory and conducted through Approved Training Centres to evaluate learners’ understanding of the course material and their ability to apply emergency response concepts.

• Quizzes consisting of 100 multiple-choice questions

• Assessment of comprehension of course material

• Assessment of the ability to apply concepts in practical situations

• Minimum pass score of 75%

The ICTQual Level 2 Award in citizen AID provides a foundation for further training, volunteering, career development, and continued learning in emergency response and community resilience.

• Advanced training in emergency medical services, disaster response, first aid, or trauma care

• Career pathways in emergency management, public safety, healthcare, community service, or related roles

• Volunteer opportunities with local emergency services, community disaster response teams, or humanitarian organizations

• Further education in emergency management, public health, nursing, pre-medical studies, or related fields